Fraud Response Specialist - Client Services

Bank of America; Tampa (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Bank of America is seeking a Customer Service Associate to handle multi-product fraud requests in our Tampa inbound contact center. You will answer calls, chats, or emails with accuracy and a focus on delivering a strong client experience.

Ideal candidates have 1+ years of customer service experience, strong problem-solving skills, and the ability to explain solutions clearly while following banking regulations. The schedule is 40 hours weekly with a 2nd shift, including weekends.

Qualifications

• 1+ years of customer service experience.
• Ability to actively advise solutions and resolve complex client problems.
• Must adhere to work schedule and demonstrate reliability.

Responsibilities

• Identifies client needs and recommends solutions when fraud is identified.
• Records data captured during client interactions accurately.
• Identifies and escalates for risk review or further analysis as needed.
• Reads updates and learning materials and applies them during conversations.
• Complies with regulations, bank procedures, and financial controls.

Skills

Active Listening

Oral Communications

Attention to Detail

Data Collection and Entry

Problem Solving

Fraud Management

Decision Making

Conflict Management

Customer Focus

Communication

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Customer Service Associate to handle multi-product fraud requests in our Tampa inbound contact center. You will answer calls, chats, or emails with accuracy and a focus on delivering a strong client experience.

Ideal candidates have 1+ years of customer service experience, strong problem-solving skills, and the ability to explain solutions clearly while following banking regulations. The schedule is 40 hours weekly with a 2nd shift, including weekends.