Fraud Protection Analyst

First-Horizon-Bank; Charlotte (NC); On-site; USD 48,000 - 60,000; Full time

Job summary

First Horizon Bank Operations is seeking a detail-oriented professional to support fraud protection and payment processing on-site in Memphis, TN or Charlotte, NC. The role emphasizes learning, process improvement, and strong communication across the organization to safeguard customers and processes.

The position requires a Bachelor’s degree and likely 2+ years of fraud industry exposure; travel domestically may be necessary as part of duties. Weekly schedule is Monday–Friday, 9am–6pm.

Qualifications

• Bachelor's degree required.
• Minimum of two years of fraud industry experience preferred.

Responsibilities

• Develops and maintains skills required to correctly decision all outsorted exception payments before committed processing deadlines.
• Constantly evaluates opportunities for process improvement.
• Understands the importance of being knowledgeable/balanced in payments and customer satisfaction.
• Given the speed of new fraud attack vectors, eagerness to learn and develop new skills to combat fraud.
• Develop an understanding of the end-to-end flow within Fraud Protection Services to effectively communicate across the organization.
• Ability to adjust as needed to maintain KPIs for various payment rails.
• Evaluates risk factors when making critical transaction decisions.
• Performs other duties as required.

Education

Bachelor Degree

Job description

No Sponsorship will be provided for this role.

Location:On Site in Memphis, TN or Charlotte, NC

Weekly Schedule: Monday- Friday, 9am-6pm

SUMMARY

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

Essential Duties and Responsibilities:

• Develops and maintains skills required to correctly decision all outsorted exception payments before committed processing deadlines.
• Constantly evaluates opportunities for process improvement.
• Understands the importance of being knowledgeable/balanced in payments and customer satisfaction.
• Given the speed of new fraud attack vectors, eagerness to learn and develop new skills to combat fraud.
• Develop an understanding of the end-to-end flow within Fraud Protection Services to effectively communicate across the organization.
• Ability to adjust as needed to maintain KPIs for various payment rails.
• Evaluates risk factors when making critical transaction decisions.
• Performs other duties as required.

Education and/or Work Experience Requirements:

• Bachelor Degree required
• Minimum of two years of fraud industry experience preferred.
• Must be able to travel domestically as required, etc.