Fraud Prevention Analyst — Protect Payments & Customers

First-Horizon-Bank; Charlotte (NC); On-site; USD 48,000 - 60,000; Full time

Job summary

First Horizon Bank Operations is seeking a detail-oriented professional to support fraud protection and payment processing on-site in Memphis, TN or Charlotte, NC. The role emphasizes learning, process improvement, and strong communication across the organization to safeguard customers and processes.

The position requires a Bachelor’s degree and likely 2+ years of fraud industry exposure; travel domestically may be necessary as part of duties. Weekly schedule is Monday–Friday, 9am–6pm.

Qualifications

• Bachelor's degree required.
• Minimum of two years of fraud industry experience preferred.

Responsibilities

• Develops and maintains skills required to correctly decision all outsorted exception payments before committed processing deadlines.
• Constantly evaluates opportunities for process improvement.
• Understands the importance of being knowledgeable/balanced in payments and customer satisfaction.
• Given the speed of new fraud attack vectors, eagerness to learn and develop new skills to combat fraud.
• Develop an understanding of the end-to-end flow within Fraud Protection Services to effectively communicate across the organization.
• Ability to adjust as needed to maintain KPIs for various payment rails.
• Evaluates risk factors when making critical transaction decisions.
• Performs other duties as required.

Education

Bachelor Degree

Job description

First Horizon Bank Operations is seeking a detail-oriented professional to support fraud protection and payment processing on-site in Memphis, TN or Charlotte, NC. The role emphasizes learning, process improvement, and strong communication across the organization to safeguard customers and processes.

The position requires a Bachelor’s degree and likely 2+ years of fraud industry exposure; travel domestically may be necessary as part of duties. Weekly schedule is Monday–Friday, 9am–6pm.