Fraud Analyst

Central Bank; Jefferson City (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

Central Bank is seeking a Fraud Analyst to promptly identify and monitor fraudulent activity, safeguarding customer and bank assets. The role involves data collection, analysis, and reporting to support ongoing detection and understanding of fraud patterns and trends.

The position requires on-site work in Jefferson City, Missouri, and relocation isn’t offered. The role emphasizes collaboration across departments to maintain accurate records and comply with industry regulations.

Qualifications

• This position requires working knowledge of fraud patterns and detection methods.
• Strong communication skills for customer contact and reporting.
• Ability to document cases and maintain compliance with banking rules.

Responsibilities

• Monitor debit and credit card activity across markets for potential fraud.
• Conduct outbound and inbound calls to verify suspicious transactions.
• Initiate and process dispute documentation for fraudulent transactions.
• Respond to fraud alerts from the Holding Company Call Center.
• Analyze reports to identify fraud trends and share findings with leadership.
• Maintain case logs and documentation for phone and email communications.
• Investigate card mail returns to determine fraud indicators.
• Serve as liaison between affiliate banks, processors, and card networks.
• Collaborate with BankCard departments to ensure account accuracy.
• Participate in internal meetings to discuss concerns and insights.
• Ensure adherence to banking regulations and compliance standards.
• Perform additional duties as assigned

Skills

Fraud detection

Data analysis

Phone communication

Stakeholder collaboration

Job description

The Fraud Analyst is responsible for promptly identifying and monitoring fraudulent activity to safeguard both customer and bank assets. This role involves data collection, analysis, and reporting to support the ongoing detection and understanding of fraud patterns and trends.

Key Responsibilities

• Monitor debit and credit card account activity across 14 markets for potential fraud.


• Conduct outbound and receive inbound calls with customers to verify suspicious transactions (majority of the time).


• Initiate and process dispute documentation for transactions identified as fraudulent.


• Respond to fraud alerts and notifications submitted by the Holding Company Call Center.


• Analyze reports to identify fraud trends and share findings with management.


• Maintain accurate records and case documentation through task logs for phone and email communications.


• Investigate debit and credit cards returned via mail due to invalid addresses to determine if fraud has occurred.


• Serve as a liaison between affiliate bank personnel, processors, and card networks.


• Collaborate with BankCard departments to ensure customer accounts are complete and accurate.


• Participate in internal meetings to communicate concerns and insights with leadership.


• Ensure adherence to all applicable banking regulations and compliance standards.


• Perform additional duties as assigned

This position must work on-site in Jefferson City, Missouri. Relocation expenses are not offered.