Fraud Analyst I

Jobtailor; Missouri; On-site; USD 52,000 - 76,000; Full time

Job summary

Jobtailor in Missouri seeks a Fraud Analyst to review alerts, analyze fraud signals, and decide on actions aligned with department policies. The role involves direct communication with customers and bank personnel to address fraud risk and educate on fraud topics.

You will open and prep fraud cases, escalate to supervisors when needed, and support the first line of defense while ensuring regulatory compliance across units. Strong analytical and communication skills are essential.

Qualifications

• One to three years of experience in fraud, banking, investigative work, or related field preferred.
• Associate's degree or equivalent work experience.
• Strong analytical, problem‑solving, multi‑tasking, and conflict resolution skills.
• Strong oral and written communication skills; ability to communicate effectively verbally and in writing with internal and external customers on fraud related matters.
• Functional understanding of federal and state laws and regulations related to fraud as well as bank fraud trends.
• Proactive in identifying potential concerns and following up to resolve issues.
• Excellent teamwork, interpersonal, and relationship building skills.
• Ability to make decisions or know when to elevate matters to management.
• Ability to collaborate, initiate action, adapt to change, and accept challenging assignments.
• Ability to communicate effectively with management.
• Ability to work independently and complete assigned work in a timely and accurate manner.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Review, analyze, and decide fraud detection system alerts per Fraud Department policies.
• Communicate with customers and bank personnel to address fraud risk and educate on fraud topics.
• Open and prep fraud cases.
• Elevate matters warranting engagement to supervisory staff.
• Provide fraud-related support and work with the first line of defense.
• Coordinate with various business units to understand alerts and ensure compliance with laws.
• Meet scheduling and time tracking expectations to support performance tracking.
• Meet performance, quality, and customer service standards.
• Perform other duties as required.

Skills

Analytical skills

Problem solving

Multi-tasking

Conflict resolution

Communication skills

Teamwork

Decision making

Collaboration

Adaptability

Communication with management

Education

Associate's degree

Tools

Microsoft Office Suite

Job description

• Review, analyze, and decision fraud detection system alerts in accordance with the Fraud Department’s policies, processes, and procedures.
• Communicate directly with customers and bank personnel to address fraud risk and concerns, educating on fraud topics as needed.
• Open and prep fraud cases.
• Appropriately elevate matters associated with fraud activity that warrant engagement to supervisory staff.
• Provide fraud-related support and work with the first line of defense for the Bank.
• Work with various business units to understand the alerted activity and ensure compliance with laws.
• Meet scheduling and time tracking expectations to support performance tracking.
• Meet performance, quality, and customer service standards.
• Perform other duties as required.

Requirements

• One to three years of experience in fraud, banking, investigative work, or a related field preferred.
• Associate's degree or equivalent work experience.
• Strong analytical, problem‑solving, multi‑tasking, and conflict resolution skills.
• Strong oral and written communication skills; ability to communicate effectively verbally and in writing with internal and external customers on fraud related matters.
• Functional understanding of federal and state laws and regulations related to fraud as well as functional understanding of bank fraud industry trends.
• Proactive in identifying potential concerns and following‑up to resolve such issues.
• Excellent teamwork, interpersonal, and relationship building skills.
• Ability to make decisions or know when to elevate matters to management.
• Ability to collaborate with others, initiate action, adapt to change, and accept challenging assignments.
• Ability to communicate effectively with management.
• Ability to work independently and complete assigned work in a timely and accurate manner.
• Proficiency with Microsoft Office Suite.

Core Competencies

Demonstrates strong analytical and problem‑solving capabilities in fraud detection and prevention, with a solid understanding of federal and state laws related to fraud. Proficient in communication and collaboration, effectively engaging with customers and internal teams to address fraud‑related concerns.

Certifications & Qualifications

• Associate's Degree

Industry Keywords

• Fraud Risk
• Compliance
• Bank Fraud Trends
• Customer Service Standards
• Performance Tracking