Fraud Prevention Analyst - Payments & Risk (On-Site)

First Horizon Bank; Charlotte (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical with wellness incentives

Dental and vision

HSA with company match

401(k) with 6% match

Maternity and parental leave

Job summary

First Horizon Bank is seeking a Fraud Analyst to support the Director of Fraud Prevention. This role reviews outsorted payments, investigates anomalies, and ensures timely authentication to protect customers and the organization.

Based on site in Charlotte, NC or Memphis, TN, the role emphasizes collaboration, process improvement, and strong analytical and communication skills to balance customer expectations with fraud prevention.

Qualifications

• Bachelor Degree required.
• Minimum of two years of fraud industry experience preferred.
• Must be able to travel domestically as required.

Responsibilities

• Develops and maintains skills to correctly decide all outsorted exception payments before processing deadlines.
• Constantly evaluates opportunities for process improvement.
• Understands the importance of being knowledgeable/balanced in payments and customer satisfaction.
• Given the speed of new fraud attack vectors, eagerness to learn and develop new skills to combat fraud.
• Develop an understanding of the end-to-end flow within Fraud Protection Services to effectively communicate across the organization.
• Ability to adjust as needed to maintain KPIs for various payment rails.
• Evaluates risk factors when making critical transaction decisions.
• Performs other duties as required.

Education

Bachelor Degree

Job description

First Horizon Bank is seeking a Fraud Analyst to support the Director of Fraud Prevention. This role reviews outsorted payments, investigates anomalies, and ensures timely authentication to protect customers and the organization.

Based on site in Charlotte, NC or Memphis, TN, the role emphasizes collaboration, process improvement, and strong analytical and communication skills to balance customer expectations with fraud prevention.