Fraud Prevention Specialist – Deposit Services (Hybrid)

Delta Community Credit Union; Atlanta (GA); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision Coverage

401(k) Plan with Company Match

Paid Vacation and Holidays

Personal Time Off

Job summary

Delta Community Credit Union is seeking a Deposit Services Fraud Advisor to monitor fraud alerts, review daily reports, and support members and branches across multiple channels.

The role involves processing Reg-E claims, coordinating with the BSA team, and ensuring compliance with policies while providing timely information to members and internal teams. Hybrid work is supported in this role.

Qualifications

• High School Diploma or equivalent.
• 2+ years of experience preventing and monitoring financial account fraud.
• Proficient with Word and Excel.
• Organized, detail oriented, and able to multi-task and meet deadlines.
• Strong oral and written communication skills.
• Knowledge of branch operations and membership requirements.
• Ability to review data and recognize red flags of potential fraud.
• Ability to work under ambiguous conditions with minimal supervision.
• Complies with BSA regulations and company policies.

Responsibilities

• Monitor Verafin Alerts to help prevent fraud from identity theft and unusual transactions.
• Monitor reports to prevent fraud and notify stakeholders.
• Provide support on accounts that have experienced account fraud.
• Process Reg-E claims promptly for applicable channels.
• Respond professionally to members by phone regarding fraudulent scenarios.
• Address inquiries from department inbox in a timely manner.
• Process collections letters to/from other financial institutions.

Skills

Verbal communication

Written communication

Word processing

Excel

Attention to detail

Multitasking

Independent worker

Banking operations knowledge

Reg E knowledge

Data analysis

Education

High School Diploma or equivalent

Bachelor's degree in Business or related field

Tools

Verafin

Akcelerant

Symitar

AX

Image Center

Digital Insights

Job description

Delta Community Credit Union is seeking a Deposit Services Fraud Advisor to monitor fraud alerts, review daily reports, and support members and branches across multiple channels.

The role involves processing Reg-E claims, coordinating with the BSA team, and ensuring compliance with policies while providing timely information to members and internal teams. Hybrid work is supported in this role.