Deposit Services Fraud Advisor

Delta-Community-Credit-Union; Atlanta (GA); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision Coverage

401(k) Plan with Company Match

Paid Vacation and Holidays

Personal Time Off

Job summary

Delta Community Credit Union is seeking a Deposit Services Fraud Advisor to monitor fraud alerts, review daily reports, and support members and branches across multiple channels.

The role involves processing Reg-E claims, coordinating with the BSA team, and ensuring compliance with policies while providing timely information to members and internal teams. Hybrid work is supported in this role.

Qualifications

• High School Diploma or equivalent.
• 2+ years of experience preventing and monitoring financial account fraud.
• Proficient with Word and Excel.
• Organized, detail oriented, and able to multi-task and meet deadlines.
• Strong oral and written communication skills.
• Knowledge of branch operations and membership requirements.
• Ability to review data and recognize red flags of potential fraud.
• Ability to work under ambiguous conditions with minimal supervision.
• Complies with BSA regulations and company policies.

Responsibilities

• Monitor Verafin Alerts to help prevent fraud from identity theft and unusual transactions.
• Monitor reports to prevent fraud and notify stakeholders.
• Provide support on accounts that have experienced account fraud.
• Process Reg-E claims promptly for applicable channels.
• Respond professionally to members by phone regarding fraudulent scenarios.
• Address inquiries from department inbox in a timely manner.
• Process collections letters to/from other financial institutions.

Skills

Verbal communication

Written communication

Word processing

Excel

Attention to detail

Multitasking

Independent worker

Banking operations knowledge

Reg E knowledge

Data analysis

Education

High School Diploma or equivalent

Bachelor's degree in Business or related field

Tools

Verafin

Akcelerant

Symitar

AX

Image Center

Digital Insights

Job description

Delta Community Credit Union Administrative Office - Riverwood 200

Hybrid

Full Time

Job Description

Create your success story at Delta Community Credit Union – where opportunity meets purpose. Through our commitment to excellence, Delta Community has received numerous industry awards and earned the trust and loyalty of our employees, members and the metro Atlanta community. We value talent, encourage growth and keep community at the heart of everything we do. That’s why we’re one of Atlanta’s Best Places to Work! Whether you’re starting your professional journey or navigating the next step in your career, we invite you to join the Delta Community team.

The Deposit Services Fraud Advisor performs a variety of functions related to preventing fraud.The Advisor will monitor Verafin Fraud alerts, and take actions to prevent fraudulent losses within the following channels: WIRES, UAR-Fraud, Online Account Takeover Fraud; New Account Fraud; Loan Fraud; Deposit Fraud; Check Kiting Fraud, M2M Fraud, ACH Fraud, Mobile Fraud, and Identity Theft Fraud. The Advisor will also monitor daily reports to identify fraud attempts within the ATM, Remote Deposit and (Shared) Branch deposit channels.The Advisor will also be available to assist with calls from members, branches, internal departments and external entities. Other duties include the processing of Reg-E cases involving unauthorized check deposit/withdrawals via the ATM deposit channel, providing responses to member inquiries via a department inbox. They will assist other financial institutions in preventing fraud by providing documentation/pictures for their fraud cases that occurred at DCCU. Additionally, they will review and process FraudNet Alerts to stop Bill Pay Fraud; PING to stop fraudulent check orders; and FRAUD.RPT to confirm Member Victim Fraud. The Advisor must work effectively with Bank Secrecy Act team to provide account information to file Suspicious Activity Reports for large losses and/or elder abuse cases and comply with all Credit Union policies and procedures related to Reg E. Practices safety-conscious behaviors in all operational processes and procedures.

Essential Functions

• Monitor Verafin Alerts to help prevent fraud caused by identity theft, suspicious check deposits and/or unusual transaction behavior.
• Monitor Reports as needed to help prevent fraud caused by identity theft, suspicious check deposits and/or unusual transaction behavior.
• Provide support as needed on accounts that have experienced account fraud.
• Timely process of Reg-E claims as to applicable channels.
• Provide professional responses to members/non-members over the phone regarding fraudulent scenarios.
• Provide timely responses to department inbox inquiries.
• Process collections letters (inbound/outbound) request for payment to/from other financial institutions.

Other

This description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

This job description is subject to change at any time.

Position may offer work from home opportunities, pending specific performance and departmental needs.

Job Qualifications

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Required Minimum Qualifications

• High School Diploma or equivalent.
• 2+ years’ experience with preventing and monitoring financial account fraud.
• Proficient with Word and Excel.
• Organized, detailed oriented, and able to multi-task and meet established deadlines.
• Demonstrate good oral and written communication skills.
• Knowledge of branch operations and requirements for membership.
• Ability to review data and recognize red flags of potential fraud.
• Ability to perform and make decisions under ambiguous conditions on a daily basis.
• Must be able to multi-task in a fast-paced environment.
• Must be an independent worker that requires minimum supervision.
• Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations

Preferred Qualifications

• Bachelor's Degree in Business or a related field of study.
• Strong knowledge of Reg E and Reg CC
• Overall knowledge of credit union industry and DCCU procedures and policies.
• Working knowledge of credit union systems including, but not limited to Verafin, Akcelerant, Symitar, AX, Image Center and Digital Insights.
• Experience in interpretation of account information to render recommendations and decisions that achieve a positive result for the credit union and the member.

Employee benefits include:

• Medical, Dental and Vision Coverage
• Basic Life and Accidental Death & Dismemberment Insurance, Long Term Disability, Employee Assistance Program and MyAdvocate
• Supplemental Insurance or Voluntary Insurance
• 401(k) Plan with Company Match
• Vacation, Holidays and Personal Time Off
• Paid Maternity and Paternity Leave
• Pre-tax Health and Dependent Care Spending Accounts
• Benefit Choice Program
• Health Reward Dollars
• Discount on Gym Reimbursement and Identity Theft Programs
• Legal Services