Fraud Prevention & Customer Outreach Specialist

Kennebunk Savings; Kennebunk (ME); Presencial; USD 25.000 - 30.000; Jornada completa

Descripción de la vacante

Kennebunk Savings is seeking a customer service professional to handle fraud outreach, problem resolution, and provide product information via phone and online channels. You will guide customers through banking processes and direct them to the right departments.

The role emphasizes courtesy, confidentiality, and accurate information, with responsibilities including onboarding tasks such as account openings, debit cards, and digital banking enrollment, while supporting the bank's commitment to

Formación

• 1+ year of related service experience preferred.
• Experience in a fast-paced, service-focused environment.
• High school diploma or GED.

Responsabilidades

• Address customers' needs via phone and internet channels.
• Outreach to customers about potential fraud and issues with accounts.
• Provide courteous, professional service while handling inquiries.
• Manage your own queue of contact inquiries and respond in a timely fashion.

Conocimientos

Customer service

Phone communication

Problem solving

Microsoft Office

Attention to detail

Educación

High school diploma

Herramientas

Microsoft Office Suite

Descripción del empleo

Kennebunk Savings is seeking a customer service professional to handle fraud outreach, problem resolution, and provide product information via phone and online channels. You will guide customers through banking processes and direct them to the right departments.

The role emphasizes courtesy, confidentiality, and accurate information, with responsibilities including onboarding tasks such as account openings, debit cards, and digital banking enrollment, while supporting the bank's commitment to