Fraud Operations Specialist

Jobtailor; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Citi is seeking a Fraud Analyst to investigate potential fraud activity on credit card accounts and protect clients from loss. You will identify suspicious patterns and take appropriate action while addressing client concerns with accuracy and professionalism.

Responsibilities include verifying recent charges, collecting key information, and applying verification procedures to ensure compliance. You will work with limited supervision to resolve inquiries and uphold high service standards.

Qualifications

• 1–3 years of experience in a customer-facing, or service-oriented role, with a demonstrated ability to effectively handle and resolve client inquiries.
• High attention to detail with the ability to interpret data, identify discrepancies, and organize information clearly.
• Clear and concise written and verbal communication skills, with the ability to convey information accurately to clients and colleagues.
• Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills.
• Excels in a fast-paced environment while maintaining accuracy and attention to detail.
• High School diploma or equivalent.

Responsibilities

• Investigate potential fraud activity on existing credit card accounts, identify suspicious patterns and take appropriate action to protect clients.
• Address clients concern by verifying recent charges and account activity, collecting key information to evaluate and confirm potential fraudulent transactions. Address service-related requests and concerns with accuracy and professionalism across all inbound and outbound client interactions.
• Determine and apply the appropriate verification procedures when processing client information to ensure accuracy and compliance.
• Deliver solutions to client issues by drawing on all available resources, working with limited supervision to resolve calls efficiently.
• Assess risk in day-to-day decisions, upholding Citi's policies and ethical standards while escalating issues transparently when required.

Skills

Fraud Investigation

Client Communication

Data Interpretation

Microsoft Office Proficiency

Attention to Detail

Education

High School diploma or equivalent

Tools

Microsoft Office

Windows Operating System

Job description

• Investigate potential fraud activity on existing credit card accounts, identify suspicious patterns and take appropriate action to protect clients.
• Address clients concern by verifying recent charges and account activity, collecting key information to evaluate and confirm potential fraudulent transactions. Address service-related requests and concerns with accuracy and professionalism across all inbound and outbound client interactions.
• Determine and apply the appropriate verification procedures when processing client information to ensure accuracy and compliance.
• Deliver solutions to client issues by drawing on all available resources, working with limited supervision to resolve calls efficiently.
• Assess risk in day-to-day decisions, upholding Citi's policies and ethical standards while escalating issues transparently when required.

Requirements

• 1–3 years of experience in a customer-facing, or service-oriented role, with a demonstrated ability to effectively handle and resolve client inquiries.
• High attention to detail with the ability to interpret data, identify discrepancies, and organize information clearly.
• Clear and concise written and verbal communication skills, with the ability to convey information accurately to clients and colleagues.
• Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills.
• Excels in a fast-paced environment while maintaining accuracy and attention to detail.
• High School diploma or equivalent.

Core Competencies

Demonstrates expertise in investigating fraud activity and applying verification procedures to ensure compliance and accuracy. Possesses strong communication skills and attention to detail, essential for resolving client inquiries and maintaining high service standards.

Highest-signal resume keywords

• Fraud Investigation
• Client Communication
• Data Interpretation
• Microsoft Office Proficiency
• Attention to Detail

ATS Optimization Keywords

Hard Skills

• Fraud Detection
• Data Entry
• Verification Procedures
• Risk Assessment
• Client Inquiry Resolution

Soft Skills

• Professionalism
• Problem-Solving
• Organizational Skills
• Adaptability
• Clear Communication

Industry Keywords

• Customer Service
• Service-Oriented Role
• Compliance
• Ethical Standards
• Client Interaction

Tools & Technologies

• Microsoft Office
• Windows Operating System