Senior Specialist

Jobtailor; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor seeks a skilled Fraud Management professional in Atlanta, GA to address billing inquiries, service requests, and complex fraud-related escalations across multiple channels. The role involves collaborating with Security, Legal, and high-profile clients to resolve incidents and restore trust.

You will investigate escalated issues, maintain records, ensure regulatory compliance, and contribute to fraud training and policy development.

Qualifications

• Bachelor's degree (BS/BA) desired.
• 2+ years of related experience.
• Certification is required in some areas.

Responsibilities

• Deliver exceptional service across various channels by addressing billing inquiries, service requests, complaints, and service discontinuation requests.
• Handle complex, high-priority complaints and high-risk escalations involving fraud, social engineering, and security threats, including those from the Office of the President.
• May utilize advanced knowledge in fraud cases, technical systems, and risk management to resolve technical product support issues, mitigate fraud-related events, and settle claims.
• Engage with enterprise account teams, Chief Security Office, Asset Protection, Legal, and high-profile customers during fraud incidents to restore trust, maintain relationships, and ensure effective resolution.
• Conduct thorough investigations of escalated issues, maintain accurate records, ensure compliance with organizational policies and regulatory requirements, and respond to inquiries from government agencies.
• May develop and deliver fraud training, write and edit operational procedures, enhance cyber event readiness strategies, lead initiatives to protect customers, and manage high-risk issues.

Skills

Fraud Management

Technical Product Support

Risk Mitigation

Regulatory Compliance

Stakeholder Engagement

Education

Bachelor's degree (BS/BA) desired

Job description

• Deliver exceptional service across various channels by addressing billing inquiries, service requests, complaints, and service discontinuation requests.
• Handle complex, high-priority complaints and high-risk escalations involving fraud, social engineering, and security threats, including those from the Office of the President.
• May utilize advanced knowledge in fraud cases, technical systems, and risk management to resolve technical product support issues, mitigate fraud-related events, and settle claims.
• Engage with enterprise account teams, Chief Security Office, Asset Protection, Legal, and high-profile customers during fraud incidents to restore trust, maintain relationships, and ensure effective resolution.
• Conduct thorough investigations of escalated issues, maintain accurate records, ensure compliance with organizational policies and regulatory requirements, and respond to inquiries from government agencies.
• May develop and deliver fraud training, write and edit operational procedures, enhance cyber event readiness strategies, lead initiatives to protect customers, and manage high-risk issues.

Requirements

• Bachelor's degree (BS/BA) desired
• 2+ years of related experience
• Certification is required in some areas

Core Competencies

Demonstrates expertise in fraud management, technical product support, and risk mitigation while ensuring compliance with regulatory requirements. Proven ability to engage with high-profile stakeholders and conduct thorough investigations to resolve complex issues effectively.

Highest-signal resume keywords

• Fraud Management
• Technical Product Support
• Risk Mitigation
• Regulatory Compliance
• Stakeholder Engagement

ATS Optimization Keywords

Hard Skills

• Billing Inquiry Resolution
• Service Request Handling
• Complaint Management
• Fraud Investigation
• Technical Systems Knowledge
• Claims Settlement
• Cyber Event Readiness
• Operational Procedure Development

Soft Skills

• Exceptional Service Delivery
• Relationship Management
• Effective Communication
• Problem Solving

Certifications & Qualifications

• Fraud Certification

Industry Keywords

• High-Priority Complaints
• Social Engineering
• Security Threats
• Compliance
• Government Agency Inquiries