Fraud Operations Specialist

Citigroup Inc.; Jacksonville (FL); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Citigroup Inc. in Jacksonville, FL is hiring an entry-level Fraud Ops Specialist responsible for conducting thorough risk assessments during account activity reviews while delivering exceptional customer service.

The role emphasizes early fraud detection to protect client accounts and identities, with a hybrid work arrangement. The position requires 1–3 years of relevant fraud/risk experience and at least 1 year in customer service.

Qualifications

• 1–3 years of relevant fraud or risk experience.
• Minimum 1 year of customer service experience.
• Ability to process both inbound and outbound client calls.
• High attention to detail with the ability to interpret data and organize information.
• Clear and concise written and verbal communication is essential.
• Demonstrated ability to remain unbiased in a diverse working environment.

Responsibilities

• Perform investigation of potential fraud activity on existing credit card accounts.
• Respond to inbound client inquiries and assist with service-related requests and concerns.
• Provide solutions to client issues using available resources under limited supervision.
• Complete assigned tasks accurately and promptly.
• Consistently achieve individual and team performance targets.
• Contact card members to verify charges and recent activity to identify potential fraud.
• Ensure a positive customer experience while performing verification procedures.

Skills

Customer service

Investigation

Communication

Attention to detail

Data interpretation

Risk assessment

Education

High School diploma

Job description

The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity.

Responsibilities:

• Perform investigation of potential fraud activity on existing credit card accounts.
• Respond to inbound client inquiries and assist with specific service-related requests and concerns
• Provide solutions to client issues through the usage of all available resources under limited supervision
• Complete assigned tasks in an accurate and timely manner
• Consistently achieve individual and team performance targets
• Contact card members to verify charges and recent activity to identify any potential fraud
• Ensure a positive customer experience while
• Determine specific verification procedures to be used in processing customer’s information
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.

Qualifications:

• 1-3 years relevant experience
• Minimum 1 year of customer service experience
• Ability to process both inbound and outbound client calls
• High attention to detail with the ability to interpret data and organize information
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Fraud experience, at least 12 months, required

Hybrid- HOP to HOP Eligible

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Job Family Group:

Operations - Services

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Job Family:

Fraud Operations

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$41,600.00 - $53,600.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.