Fraud Agent II

Jobtailor; Greenville (SC); On-site; USD 60,000 - 90,000; Full time

Job summary

Jobtailor seeks a dedicated Fraud Investigator to handle complex alerts across multiple banking channels and to support the risk mitigation process. You will review alerts, verify activities with customers, and communicate findings to reduce potential losses.

The role requires 3+ years in banking, strong analytical abilities, and proficiency with fraud platforms and case management systems, plus solid knowledge of key regulations. Greenville, SC on-site position.

Qualifications

• High school diploma or equivalent.
• Minimum of 3+ years of experience in banking, financial services, fraud investigations, risk, or related field.
• Strong analytical and investigative skills.
• Advanced proficiency with fraud platforms, case management systems, and Microsoft Office applications.
• Working knowledge of applicable regulations, including Regulation E, NACHA rules, Regulation CC, Card network rules, BSA/AML/OFAC requirements, UCC, Elder Abuse

Responsibilities

• Handle complex fraud alerts across banking channels.
• Conduct alert review and prioritization to mitigate fraud risk.
• Communicate with customers to verify activity and mitigate potential fraud losses.
• Provide guidance to junior team members

Skills

Fraud Investigations

Risk Management

Analytical Skills

Case Management

Education

High School Diploma or equivalent

Tools

Fraud Platforms

Case Management Systems

Microsoft Office

Job description

• Handle complex fraud alerts across banking channels
• Conduct alert review and prioritization to mitigate fraud risk
• Communicate with customers to verify activity and mitigate potential fraud losses
• Provide guidance to junior team members

Requirements

• High school diploma or equivalent
• Minimum of 3+ years of experience in banking, financial services, fraud investigations, risk, or related field
• Strong analytical and investigative skills
• Advanced proficiency with fraud platforms, case management systems, and Microsoft Office applications
• Working knowledge of applicable regulations, including Regulation E, NACHA rules, Regulation CC, Card network rules, BSA/AML/OFAC requirements, UCC, Elder Abuse

Core Competencies

Demonstrates strong analytical and investigative skills to handle complex fraud alerts and mitigate risks in banking channels. Proficient in using fraud platforms and case management systems while ensuring compliance with relevant regulations.

Highest-signal resume keywords

• Fraud Investigations
• Risk Management
• Analytical Skills
• Fraud Platforms Proficiency
• Regulatory Knowledge

ATS Optimization Keywords

Hard Skills

• Fraud Investigations
• Risk Management
• Analytical Skills
• Case Management Systems
• Microsoft Office Applications

Soft Skills

• Communication
• Team Guidance

Industry Keywords

• Regulation E
• NACHA Rules
• Regulation CC
• BSA/AML/OFAC Requirements
• UCC
• Elder Abuse

Tools & Technologies

• Fraud Platforms
• Case Management Systems
• Microsoft Office