Fraud Operations Leader — Strategy & Investigations

Ark FinTech.AI; Palo Alto (CA); Sur place; USD 160 000 - 180 000; Plein temps

Résumé du poste

Ark FinTech seeks a Senior Manager, Fraud Operations, to build and lead its fraud prevention, detection, and investigations across consumer and business accounts. Reporting to the CCO, you will own the program end-to-end, from strategy to escalation, partnering with the BSA Officer and COO to ensure risk controls and regulatory alignment.

You will artifact the fraud program with robust rules, case management, and reporting, while staying hands-on in investigations and queue management in a

Qualifications

• Bachelor's degree required or equivalent experience.
• 10+ years of direct fraud experience in financial services or tech.
• Expertise across consumer and business account fraud typologies.
• Hands-on experience with fraud detection, decisioning, and case management systems.
• Strong knowledge of BSA/AML and OFAC/sanctions.
• Ability to operate effectively in a startup, hands-on contributor role.

Responsabilités

• Own and continuously improve the end-to-end fraud program for consumer and business DDAs.
• Set the strategy for investigative review of fraudulent activity and provide escalation on high-risk cases.
• Monitor losses, false positives, and performance metrics; tune rules accordingly.
• Prepare and submit Unusual Activity Referrals to sponsor bank partners; coordinate with BSA Officer.
• Manage disputes, chargebacks, and claims under Reg E and NACHA rules.
• Support CDD/EDD processes and risk indicators; ensure confidential handling of information.

Connaissances

Fraud experience

BSA/AML knowledge

Reg E / NACHA familiarity

Fraud detection systems

Investigation skills

Executive communication

Formation

Bachelor's degree

Outils

World-Check

Alloy

Trulioo

Dun & Bradstreet

Description du poste

Ark FinTech seeks a Senior Manager, Fraud Operations, to build and lead its fraud prevention, detection, and investigations across consumer and business accounts. Reporting to the CCO, you will own the program end-to-end, from strategy to escalation, partnering with the BSA Officer and COO to ensure risk controls and regulatory alignment.

You will artifact the fraud program with robust rules, case management, and reporting, while staying hands-on in investigations and queue management in a