External Fraud Investigations Lead

U.S. Bank; Tempe (AZ); On-site; USD 112,000 - 131,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Short-term and long-term disability

Parental leave

401(k) plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking an External Fraud Investigations Team Lead to oversee a high-volume team of investigators, ensuring timely, accurate investigations aligned with regulatory standards.

The role drives performance, develops capabilities, and mitigates operational risk. The position demands leadership of 8-14 investigators, deep knowledge of fraud typologies, and strong collaboration with Compliance, Legal, Risk, and Technology.

Qualifications

• Bachelor's degree or equivalent work experience.
• Typically more than eight years of applicable experience.
• Experience leading investigative, fraud, financial crimes, compliance, or risk management teams.
• Strong knowledge of fraud investigations, regulatory requirements, and risk management practices.
• Proven ability to analyze complex issues, make sound decisions, and manage competing priorities.
• Excellent communication, coaching, and stakeholder management skills.

Responsibilities

• Lead and develop a team of 8-14 fraud investigators through coaching, performance management, training, and employee development.
• Monitor productivity, quality, aging, and service-level metrics to ensure operational goals are met.
• Assign workloads and resources to balance capacity and meet deadlines.
• Review and provide guidance on complex investigations, case decisions, and escalation matters.
• Foster a collaborative, accountable, and high-performing team culture.

Skills

Fraud investigations

Team leadership

Regulatory compliance

Risk management

Analytical skills

Stakeholder management

Communication skills

Case management tools

Education

Bachelor's degree

Equivalent experience

Tools

Case management tools

Analytics tools

Job description

U.S. Bank is seeking an External Fraud Investigations Team Lead to oversee a high-volume team of investigators, ensuring timely, accurate investigations aligned with regulatory standards.

The role drives performance, develops capabilities, and mitigates operational risk. The position demands leadership of 8-14 investigators, deep knowledge of fraud typologies, and strong collaboration with Compliance, Legal, Risk, and Technology.