Fraud Operations Lead: Detection, Analytics & Coaching

SMBC; Charlotte (NC); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Accommodations during candidacy

Job summary

SMBC is seeking an Associate Manager of Anti-Fraud Operations to lead daily fraud operations, strengthen detection strategies, and drive governance and documentation across the bank’s fraud programs.

You will coach and develop a team, analyze fraud trends, and collaborate with Technology, Data Analytics, and Risk groups to implement platform enhancements and reporting. Hybrid work and regulatory compliance are emphasized.

Qualifications

• Bachelor's degree in Business, Finance, Criminal Justice, Risk Management, or a related field.
• 3-5+ years of experience in fraud operations, fraud risk management, financial crimes, or a related discipline.
• 4-6 years of experience managing a team of more than 5 employees.
• Experience speaking with customers over the phone.
• Experience working with fraud detection and case management platforms, including Actimize, Mitek, or similar solutions.
• Strong analytical and problem-solving skills with the ability to identify fraud patterns and recommend effective solutions.
• Experience developing training materials and coaching operational teams.
• Knowledge of fraud risk management practices, regulatory requirements, and control frameworks.
• Excellent written and verbal communication skills with the ability to collaborate across multiple stakeholders.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.

Responsibilities

• Lead and oversee day-to-day Fraud Operations activities, ensuring timely and effective fraud detection, investigation, and escalation.
• Manage, coach, and develop team members through training, performance support, and ongoing knowledge sharing.
• Monitor and analyze fraud trends, emerging threats, and operational metrics to identify opportunities for enhanced controls and detection strategies.
• Support the administration, tuning, testing, and continuous improvement of fraud detection platforms, including Actimize, Mitek, and Risk Analytics tools.
• Partner with Technology, Data Analytics, and Risk teams to implement system enhancements, optimize monitoring rules, and improve fraud detection effectiveness.
• Develop and maintain operational procedures, governance documentation, and reporting to support regulatory, audit, and risk management requirements.
• Assist in model and strategy reviews, validation activities, and remediation efforts related to fraud detection controls.
• Provide management reporting and insights on fraud trends, key performance indicators, and operational effectiveness.
• Support regulatory examinations, internal audits, and risk assessments related to Fraud Operations.
• Foster a culture of continuous improvement, accountability, and operational excellence.

Skills

Fraud operations

Analytical skills

Communication

Training/coaching

Regulatory knowledge

Education

Bachelor's degree in Business/Finance/Risk Management

Tools

Actimize

Mitek

Power BI

SQL

Excel

Tableau

Job description

SMBC is seeking an Associate Manager of Anti-Fraud Operations to lead daily fraud operations, strengthen detection strategies, and drive governance and documentation across the bank’s fraud programs.

You will coach and develop a team, analyze fraud trends, and collaborate with Technology, Data Analytics, and Risk groups to implement platform enhancements and reporting. Hybrid work and regulatory compliance are emphasized.