Fraud Operations Director - Data-Driven Risk Leader

Global Payments; Atlanta (GA); In loco; USD 128.000 - 214.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental and vision care

Paid time off

Retirement and investment options

Charitable gift matching

Worldwide days of service

Wellness Week – extra paid day off

Descrizione del lavoro

Global Payments is seeking a Fraud Operations Director to lead the Enterprise fraud team in Atlanta, driving data-driven detection and proactive risk management.

You’ll oversee analytics of transactions, reduce false positives, and partner with Ravelin Technologies to evolve the fraud model, all while mentoring a high-performing processing team and ensuring operational resilience.

This role offers visibility across stakeholders and a comprehensive benefits package.

Competenze

• Bachelor’s degree or equivalent combination of education, training, or work experience.
• Extensive knowledge of processing operations, administration, controls, and all processing phases.
• Experience leading teams, including coaching, mentoring, and performance management.
• Strong project management capabilities with the ability to manage budgets, timelines, and multiple priorities.
• Excellent communication skills with the ability to engage both technical and non-technical stakeholders.

Mansioni

• Oversee a team responsible for analysing and proactively identifying fraudulent transactions using data-driven techniques, statistical analysis, and predictive modelling.
• Continuously measure and improve merchant fraud portfolios performance through reducing false positives while maintaining high detection rates.
• Manage continuous development to dashboards and Power BI visuals to improve reporting processes both to internal and external stakeholders.
• Collaborate with technical partners at Ravelin Technologies to prioritize refinements and new features in the Ravelin fraud model.
• Develop and execute tactical and strategic plans for fraud prevention innovation utilizing both historic authorization and fraud data.
• Lead, develop, and mentor a high-performing processing team, including hiring, training, and performance management.
• Oversee disaster recovery, backup processes, and cost center budgets, ensuring operational resilience and financial accountability.

Conoscenze

SQL

Python

R

Power BI

Leadership

Data analysis

Stakeholder comms

Big data handling

Processing operations

Formazione

Bachelor's degree or equivalent

Strumenti

SQL

Python

R

Power BI

Descrizione del lavoro

Global Payments is seeking a Fraud Operations Director to lead the Enterprise fraud team in Atlanta, driving data-driven detection and proactive risk management.

You’ll oversee analytics of transactions, reduce false positives, and partner with Ravelin Technologies to evolve the fraud model, all while mentoring a high-performing processing team and ensuring operational resilience.

This role offers visibility across stakeholders and a comprehensive benefits package.