Fraud Investigator III — Detect & Mitigate Complex Fraud

Credit One Bank; Las Vegas (NV); On-site; USD 70,000 - 95,000; Full time

Job summary

Credit One Bank, N.A. in Las Vegas is seeking a Fraud Investigator III to resolve critical issues from multiple sources. The role requires knowledge of account maintenance systems, fraud platforms, and credit card products with applicable regulations.

The investigator will review cases, report fraudulent activity, and support leadership with timely guidance. The ideal candidate has 2+ years of customer service experience, strong communication skills, and proficiency in Microsoft Office, Windows

Qualifications

• 2+ years of customer service experience.
• Excellent verbal and written communication, and organizational skills.
• Problem resolution, investigative abilities, and detail oriented.
• Proficiency with Windows and account maintenance systems.
• Self-starter with leadership skills and strong time management.

Responsibilities

• Alert focus on processes and findings used to investigate and evaluate identified unusual activity.
• Review cases to identify, mitigate, and report potentially fraudulent activity.
• Follow policies and procedures and use sound judgment in communications.
• Communicate with internal departments and external banking industry contacts for support.
• Participate in discussions to review trends and improvements.

Job description

Credit One Bank, N.A. in Las Vegas is seeking a Fraud Investigator III to resolve critical issues from multiple sources. The role requires knowledge of account maintenance systems, fraud platforms, and credit card products with applicable regulations.

The investigator will review cases, report fraudulent activity, and support leadership with timely guidance. The ideal candidate has 2+ years of customer service experience, strong communication skills, and proficiency in Microsoft Office, Windows