Fraud Investigator: Debit & ATM Risk

Automatic Data Processing, Inc.; Thomaston (CT); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

health insurance

paid time off

paid holidays

retirement savings with employer match

tuition reimbursement

long and short-term disability coverag

life insurance

wellness resources

exclusive-employee banking benefits

Job summary

Thomaston Savings Bank seeks a diligent fraud investigation specialist to support the protection of client assets and digital banking channels. You will analyze card and account activity, investigate suspicious events, and coordinate with law enforcement when needed.

The role involves communicating with clients by phone and guiding them through claim procedures for ATM and debit card incidents. Full-time, on-site position in Thomaston, CT, offering a comprehensive benefits package and

Qualifications

• Experience handling fraud investigations and loss prevention in banking.
• Ability to coordinate with law enforcement and insurance claims.
• Strong client interview and counseling skills via phone.
• Attention to detail and good documentation practices.

Responsibilities

• Handles fraud and lost/stolen reports; interviews clients by telephone on claim procedures for ATM/debit card transactions.
• Assists branch staff with claim forms and monitors timelines for provisional credits or investigation completion.
• Reviews fraud prevention reports to detect unusual client behavior and updates access status on debit/ATM networks.
• Makes recommendations to management on retaining client relationships after incidents.
• Provides balance and dispute support for ATM-related transactions.
• Supports in coordinating with law enforcement as needed.

Skills

Fraud investigation

Debit/credit card knowledge

Account analysis

Customer communication

Job description

Thomaston Savings Bank seeks a diligent fraud investigation specialist to support the protection of client assets and digital banking channels. You will analyze card and account activity, investigate suspicious events, and coordinate with law enforcement when needed.

The role involves communicating with clients by phone and guiding them through claim procedures for ATM and debit card incidents. Full-time, on-site position in Thomaston, CT, offering a comprehensive benefits package and