Fraud Specialist

Automatic Data Processing, Inc.; Thomaston (CT); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

health insurance

paid time off

paid holidays

retirement savings with employer match

tuition reimbursement

long and short-term disability coverag

life insurance

wellness resources

exclusive-employee banking benefits

Job summary

Thomaston Savings Bank seeks a diligent fraud investigation specialist to support the protection of client assets and digital banking channels. You will analyze card and account activity, investigate suspicious events, and coordinate with law enforcement when needed.

The role involves communicating with clients by phone and guiding them through claim procedures for ATM and debit card incidents. Full-time, on-site position in Thomaston, CT, offering a comprehensive benefits package and

Qualifications

• Experience handling fraud investigations and loss prevention in banking.
• Ability to coordinate with law enforcement and insurance claims.
• Strong client interview and counseling skills via phone.
• Attention to detail and good documentation practices.

Responsibilities

• Handles fraud and lost/stolen reports; interviews clients by telephone on claim procedures for ATM/debit card transactions.
• Assists branch staff with claim forms and monitors timelines for provisional credits or investigation completion.
• Reviews fraud prevention reports to detect unusual client behavior and updates access status on debit/ATM networks.
• Makes recommendations to management on retaining client relationships after incidents.
• Provides balance and dispute support for ATM-related transactions.
• Supports in coordinating with law enforcement as needed.

Skills

Fraud investigation

Debit/credit card knowledge

Account analysis

Customer communication

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Direct Banking Regular Full-Time 5A - Administrative Thomaston, CT, US

2 days ago Requisition ID: 1432

Salary Range: $23.19 To $34.79 Hourly

Thomaston Savings Bank is actively seeking individuals who share our passion for making a difference in the lives of our clients and communities. If you're a team player with a dedication to delivering exceptional service, a knack for finding creative solutions, and a commitment to giving back, we encourage you to explore our career opportunities. So, if you're ready to join a team that's making banking refreshingly different, we invite you to discover your future with Thomaston Savings Bank!

Role

Assists in the investigation of cases of fraud involving use of electronic/cyber systems, debit and credit cards, new accounts, account abuse, check forgery, elder abuse, suspected money laundering and check kiting, identity theft and the like. Analyzes various reports to identify and limit potential fraudulent actions on client accounts. Prepares recommendations on client retention after fraudulent or high-risk behavior has occurred. Responsible for functions related to the operation of debit cards and ATMs.

Major Duties and Responsibilities

Description

Handles all fraud, lost/stolen reports made by clients ie; affidavits, questioning of clients to gather information, working with law enforcement, issuing of provisional credits when justified, fling of insurance claims, counseling and interviewing clients via telephone on proper claim procedures for ATM and debit card transactions. Assists branch staff in completing required claim forms. Monitors outstanding requests against timeline requirements for provisional credit or completion of the investigation.

Reviews various fraud prevention reports to monitor unconventional client account behavior, contacting clients when necessary, and changing client access status through the debit card and ATM networks as indicated.

Performs client and account maintenance as needed to mitigate additional fraud losses for the Bank and the client. Makes recommendations to Management on retention of client relationships.

Performs review and maintenance functions applicable to debit cards; assists with the monitoring and processing of unauthorized transaction disputes.

Performs ATM balancing functions and provides support for resolving all ATM-related

Build a rewarding career with a Bank that invests in your success. Full-time opportunities offer a comprehensive benefits package that includes

• health insurance


• paid time off


• paid holidays


• retirement savings with employer match


• tuition reimbursement


• long and short-term disability coverage


• life insurance


• wellness resources


• exclusive-employee banking benefits

Ready to take the next step?