Fraud Investigator: Banking & Card Services

Thomaston Savings Bank; Thomaston (CT); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

health insurance

paid time off

paid holidays

retirement savings with employer match

tuition reimbursement

long and short-term disability

life insurance

wellness resources

exclusive-employee banking benefits

Job summary

Thomaston Savings Bank is seeking a fraud investigator to assist in cases involving electronic/cyber systems, debit and credit cards, and account abuse. You will analyze reports to identify fraudulent activity and prepare retention recommendations after high-risk events.

The role covers debit card/ATM operations and coordination with branches to resolve claims. A strong focus on customer service and risk mitigation is essential.

Responsibilities

• Investigates fraud involving electronic/cyber systems, debit and credit cards, new accounts, account abuse, check forgery, elder abuse, suspected money laundering and check kiting, identity theft and similar cases.
• Analyzes various reports to identify and limit potential fraudulent actions on client accounts.
• Prepares recommendations on client retention after fraudulent or high-risk behavior has occurred.
• Responsible for functions related to the operation of debit cards and ATMs.
• Handles fraud, lost/stolen reports, affidavits, and questions clients to gather information; coordinates with law enforcement.
• Monitors fraud prevention reports, contacts clients when necessary, and updates access status on networks.
• Performs client and account maintenance to mitigate further fraud losses and makes retention recommendations to Management.
• Performs debit card and ATM monitoring and related dispute processing.
• Supports ATM balancing and resolves ATM-related issues.

Job description

Thomaston Savings Bank is seeking a fraud investigator to assist in cases involving electronic/cyber systems, debit and credit cards, and account abuse. You will analyze reports to identify fraudulent activity and prepare retention recommendations after high-risk events.

The role covers debit card/ATM operations and coordination with branches to resolve claims. A strong focus on customer service and risk mitigation is essential.