Card Fraud Investigator – Disputes & Chargebacks

OpenKrill; United States; Hybrid; USD 34,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Paid time off & wellness days

Hybrid work model

North America team

Job summary

Wealthsimple is seeking a Fraud Investigator for a 9-month contract to specialize in card fraud and disputes. You will review transaction data, authentication methods, and digital footprints to distinguish true fraud from friendly disputes.

You will file accurate chargebacks and guide clients through the dispute process with clear communication. The role requires at least 1 year in fraud or disputes, strong analytical skills, and the ability to manage multiple cases with empathy.

Qualifications

• Experience: Minimum 1 year in direct fraud or disputes, especially card chargebacks and network rules.
• Industry knowledge of fraud management frameworks in payments.
• Analytical ability to organize and analyze datasets with precision.
• Excellent written and verbal communication skills.

Responsibilities

• Investigate and resolve card disputes, assess transactions and auth data.
• Execute chargebacks according to Visa/Mastercard rules and liability shifts.
• Guide clients through the dispute lifecycle with empathy and clarity.
• Manage multiple ongoing disputes while meeting SLAs.
• Participate in weekly calibration sessions to spot new threats.

Skills

Attention to detail

Fraud/Disputes experience

Analytical mindset

Communication skills

Job description

Wealthsimple is seeking a Fraud Investigator for a 9-month contract to specialize in card fraud and disputes. You will review transaction data, authentication methods, and digital footprints to distinguish true fraud from friendly disputes.

You will file accurate chargebacks and guide clients through the dispute process with clear communication. The role requires at least 1 year in fraud or disputes, strong analytical skills, and the ability to manage multiple cases with empathy.