Disputes Investigator I: Fraud Risk & Chargeback Analyst

Expedia, Inc.; Springfield (MO); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Job summary

Expedia Group in Springfield, MO, is seeking a Disputes Investigator I to review chargebacks, analyze transaction data, and support loss prevention. The role emphasizes independent decision-making within a collaborative, hybrid environment and requires strong interpersonal and analytical skills with a customer-focused mindset.

The team emphasizes reliability, timely dispute resolution, and proactive communication with customers, financial institutions, vendors, and internal teams.

Qualifications

• Demonstrate strong interpersonal, organizational, and analytical skills with a self-motivated, action-oriented mindset.
• Bring 1+ year of customer service experience; background in travel, risk analysis, or vendor engagement is a plus.
• Confidently make independent decisions and take initiative with minimal supervision.
• Demonstrate strong time management and task prioritization skills, consistently meeting deadlines and delivering high-quality work independently.
• Proficient in Microsoft Office and internal/web-based research tools with strong overall PC skills.

Responsibilities

• Conduct fraud risk reviews by analyzing chargebacks and transactional data to identify patterns, assess risk, and protect both the company and its customers.
• Create chargeback documentation using customer and transaction records to support loss prevention efforts and ensure accurate dispute resolution.
• Consistently meet or exceed performance standards while working in a hybrid work environment, demonstrating reliability and accountability in both independent and collaborative tasks.
• Engage with customers, financial institutions, vendors, airlines, and/or internal teams to reduce chargeback losses through effective communication and resolution strategies.

Skills

Customer service

Analytical thinking

Interpersonal skills

Time management

Decision making

Tools

Microsoft Office

Internal/web-based research tools

Job description

Expedia Group in Springfield, MO, is seeking a Disputes Investigator I to review chargebacks, analyze transaction data, and support loss prevention. The role emphasizes independent decision-making within a collaborative, hybrid environment and requires strong interpersonal and analytical skills with a customer-focused mindset.

The team emphasizes reliability, timely dispute resolution, and proactive communication with customers, financial institutions, vendors, and internal teams.