Fraud & Chargeback Investigator I (Hybrid)

Expedia Group; Springfield (MO); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Employee Assistance Program

Wellness and travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group in Springfield seeks a Disputes Investigator I to review chargebacks, analyze transactional data, and protect customers and the company from fraud. This hybrid role blends independent decision-making with collaborative problem-solving to support loss prevention.

You will engage with customers, financial institutions, vendors, airlines, and internal teams to reduce chargeback losses, create accurate dispute documentation, and clearly communicate findings while meeting performance

Qualifications

• 1+ year of customer service experience; travel/risk analysis/vendor engagement is a plus.
• Strong interpersonal, organizational, and analytical skills with a self-motivated, action-oriented mindset.
• Confidently make independent decisions and take initiative with minimal supervision.
• Strong time management and prioritization skills; meet deadlines and deliver high-quality work independently.
• Proficient in Microsoft Office and internal/web-based research tools with strong PC skills.

Responsibilities

• Conduct fraud risk reviews by analyzing chargebacks and transactional data to identify patterns, assess risk, and protect both the company and its customers.
• Conduct independent and collaborative work to support team and departmental goals.
• Create chargeback documentation using customer and transaction records to support loss prevention efforts and ensure accurate dispute resolution.
• Consistently meet or exceed performance standards while working in a hybrid work environment, demonstrating reliability and accountability in both independent and collaborative tasks.
• Work together on the identification and reporting of technical or operational issues impacting our team workflow.
• Engage with customers, financial institutions, vendors, airlines, and/or internal teams to reduce chargeback losses through effective communication and resolution strategies.

Skills

Interpersonal skills

Analytical skills

Customer service

Decision making

Time management

Microsoft Office

Tools

Microsoft Office

Job description

Expedia Group in Springfield seeks a Disputes Investigator I to review chargebacks, analyze transactional data, and protect customers and the company from fraud. This hybrid role blends independent decision-making with collaborative problem-solving to support loss prevention.

You will engage with customers, financial institutions, vendors, airlines, and internal teams to reduce chargeback losses, create accurate dispute documentation, and clearly communicate findings while meeting performance