Fraud Detection Specialist - Remote

SHAZAM; Des Moines (IA); Remote; USD 28,000 - 34,000; Full time

Benefits offered by this job

Monthly incentive pay

Annual employee bonus program

Bilingual pay differential

Health, dental, and vision insurance

401(k) retirement plan with company  +

Flexible spending and health savings

Life insurance

Short- and long-term disability

PTO, VTO, parental leave, holidays

Educational assistance

Professional Certification Bonus

Job summary

SHAZAM is seeking a Fraud Specialist to join our call center team. This remote role handles incoming and outbound calls to verify suspicious debit-card activity and protect cardholder accounts for our financial institutions, delivering accurate information with courtesy in a fast-paced environment.

You will learn fraud-case management in our detection system, identify emerging fraud trends, and communicate professionally with internal teams and external clients.

Qualifications

• Experience in banking, financial services, or fraud detection is helpful but not required.
• Demonstrated reliability and dependability in a metrics-driven environment.
• Ability to work in a fast-paced inbound and outbound call center environment with a positive and professional attitude.
• Must be passionate about contributing to an organization focused on continuously improving and reaching goals.
• Experience in using Microsoft Office.
• Ability to multi-task by using multiple computer screens and talking-and-typing while on the phone with cardholders and financial institutions.

Responsibilities

• Receive incoming and initiate outbound calls to cardholders to verify suspicious debit card activity.
• Acquire a comprehensive understanding of fraud case management through our fraud detection system.
• Identify emerging fraud trends and assist in the mitigation of fraudulent transaction activity.
• Demonstrate professional and respectful interaction with internal and external customers.

Skills

Fraud awareness

Call center

Microsoft Office

Multi-tasking

Reliability

Professional attitude

Tools

Microsoft Office

Job description

SHAZAM is seeking a Fraud Specialist to join our call center team. This remote role handles incoming and outbound calls to verify suspicious debit-card activity and protect cardholder accounts for our financial institutions, delivering accurate information with courtesy in a fast-paced environment.

You will learn fraud-case management in our detection system, identify emerging fraud trends, and communicate professionally with internal teams and external clients.