Fraud Specialist

SHAZAM; Des Moines (IA); Remote; USD 28,000 - 34,000; Full time

Benefits offered by this job

Monthly incentive pay

Annual employee bonus program

Bilingual pay differential

Health, dental, and vision insurance

401(k) retirement plan with company  +

Flexible spending and health savings

Life insurance

Short- and long-term disability

PTO, VTO, parental leave, holidays

Educational assistance

Professional Certification Bonus

Job summary

SHAZAM is seeking a Fraud Specialist to join our call center team. This remote role handles incoming and outbound calls to verify suspicious debit-card activity and protect cardholder accounts for our financial institutions, delivering accurate information with courtesy in a fast-paced environment.

You will learn fraud-case management in our detection system, identify emerging fraud trends, and communicate professionally with internal teams and external clients.

Qualifications

• Experience in banking, financial services, or fraud detection is helpful but not required.
• Demonstrated reliability and dependability in a metrics-driven environment.
• Ability to work in a fast-paced inbound and outbound call center environment with a positive and professional attitude.
• Must be passionate about contributing to an organization focused on continuously improving and reaching goals.
• Experience in using Microsoft Office.
• Ability to multi-task by using multiple computer screens and talking-and-typing while on the phone with cardholders and financial institutions.

Responsibilities

• Receive incoming and initiate outbound calls to cardholders to verify suspicious debit card activity.
• Acquire a comprehensive understanding of fraud case management through our fraud detection system.
• Identify emerging fraud trends and assist in the mitigation of fraudulent transaction activity.
• Demonstrate professional and respectful interaction with internal and external customers.

Skills

Fraud awareness

Call center

Microsoft Office

Multi-tasking

Reliability

Professional attitude

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time AdminSupportWorkers Des Moines, IA, US

Salary Range: $20.00 To $24.50 Hourly

SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service - a level unmatched in the industry.

And here's the best part - we're a national company that offers a small-company feel, a cultural balance that is hard to come by but very real at SHAZAM. Your growth and development are top priorities and you'll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you'll be an essential part of our mission as we work together strengthening financial institutions.

What we're looking for:

SHAZAM is looking for a Fraud Specialist to join our team. In this role, you will work as a call center professional to help identify and reduce fraud to protect cardholder accounts and minimize financial risks to our financial institutions. This position is remote and starts at $20.00/hour.

What shifts are available:

• 2nd Shift: Tuesday - Saturday, 1pm - 10pm

What you'll do:

• Receive incoming and initiate outbound calls to cardholders to verify suspicious debit card activity.
• Acquire a comprehensive understanding of fraud case management through our fraud detection system.
• Identify emerging fraud trends and assist in the mitigation of fraudulent transaction activity.
• Demonstrate professional and respectful interaction with internal and external customers.

What you need:

• Experience in banking, financial services, or fraud detection is helpful but not required.
• Demonstrated reliability and dependability in a metrics-driven environment.
• Ability to work in a fast-paced inbound and outbound call center environment with a positive and professional attitude.
• Must be passionate about contributing to an organization focused on continuously improving and reaching goals.
• Experience in using Microsoft Office.
• Ability to multi-task by using multiple computer screens and talking-and-typing while on the phone with cardholders and financial institutions.

What's in it for you:

• Monthly incentive pay, with an annual employee bonus program.
• Pay differential for bilingual individuals.
• Supportive, collaborative, inclusive, and diverse workforce.
• Career learning, development, and growth opportunities.
• Culture of respect and dignity, teamwork, honesty, and integrity.
• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Flexible spending and health savings accounts
• Life insurance and short- and long-term disability provided at no cost
• Time away from work - PTO, VTO, paid parental leave, and company holidays
• Educational assistance
• Professional Certification Bonus program

Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.

SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment.

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; ITS, Inc./SHAZAM will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Please be aware that SHAZAM may use an Artificial Intelligence (AI) tool to assist in the review and screening of job applications for this position. The AI system is designed to help our team efficiently identify qualified candidates by identifying relevant skills and experience within submitted applications. All final hiring decisions are made by our hiring team.