Fraud Detection Specialist I : 26-02997

Akraya, Inc.; Newark (DE); Hybrid; USD 33,000 - 36,000; Full time

Job summary

Akraya is seeking a Fraud Analyst in Newark, DE to review flagged transactions and alerts, identifying potential fraud and protecting against losses. You will verify suspicious activity by contacting customers and initiating dispute claims, operating in a dynamic environment with strong analytical and procedural discipline.

The role requires experience in fraud detection, disputes, and banking operations, with a hybrid work arrangement (3 days onsite, 2 days remote).

Qualifications

• Experience with fraud detection methods.
• Strong problem-solving and decision-making abilities.
• Effective verbal and written communication skills.
• Familiarity with fraud investigations, disputes, and fraud exposure.

Responsibilities

• Analyze transaction alerts for suspicious patterns and potential fraud.
• Verify potentially fraudulent activity via customer outreach.
• Initiate dispute claims for confirmed fraudulent transactions.
• Document and escalate suspicious activities for further review.
• Implement mitigation steps to minimize financial risk.

Skills

Fraud detection techniques

Problem solving

Communication skills

Fraud investigations and disputes

Job description

Primary Skills

• Fraud investigation (advanced)
• Banking operations (intermediate)
• Dispute resolution (intermediate)
• Customer communication (intermediate)
• Risk mitigation (intermediate)

Contract Type: W2 Duration: 6+ Months Location: Newark, DE #LI-Hybrid (3 days -onsite and 2 days remote ) Pay Range: $24 - $26 per hour on W2 #LP

Job Summary

This role involves meticulously reviewing flagged transactions and alerts to identify potential fraud and protect against financial losses. You will be responsible for verifying suspicious activity through customer contact and initiating necessary dispute claims. Success in this position requires strong analytical skills, adherence to procedures, and the ability to adapt to a dynamic environment.

Key Responsibilities

• Analyze transaction alerts for suspicious patterns.
• Verify potentially fraudulent activity via customer outreach.
• Initiate dispute claims for confirmed fraudulent transactions.
• Document and escalation suspicious activities for further review.
• Implement mitigation steps to minimize financial risk.

Must-Have Skills

• Proficiency in fraud detection techniques.
• Strong problem-solving and decision-making abilities.
• Effective verbal and written communication skills.
• Familiarity with fraud investigations, disputes, and/or fraud exposure.

Industry Experience

Prior experience in banking operations or contact center environment is preferred, along with a foundational understanding of fraud identification and prevention methods.

ABOUT AKRAYA

Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!