Fraud Detection Specialist I

Akraya, Inc.; Newark (DE); Hybrid; USD 33,000 - 36,000; Full time

Job summary

Akraya, Inc. is seeking a Fraud Investigator to review flagged transactions and alerts, identify potential fraud, and help safeguard financial assets in a hybrid role based in Newark, DE or Phoenix, AZ.

You will verify suspicious activity through customer outreach, initiate dispute claims, and document findings for escalation, requiring strong analytical skills and precise communication.

Qualifications

• Proficiency in fraud detection techniques.
• Strong problem-solving and decision-making abilities.
• Effective verbal and written communication skills.
• Prior banking operations or contact center experience is preferred.

Responsibilities

• Analyze transaction alerts for suspicious patterns.
• Verify potentially fraudulent activity via customer outreach.
• Initiate dispute claims for confirmed fraudulent transactions.
• Document and elevate suspicious activities for further review.
• Implement mitigation steps to minimize financial risk.

Skills

Fraud investigation

Banking operations

Dispute resolution

Customer communication

Risk mitigation

Job description

Primary Skills: Fraud investigation (advanced), Banking operations (intermediate), Dispute resolution (intermediate), Customer communication (intermediate), Risk mitigation (intermediate)

Contract Type: W2

Duration: 6+ Months

Location: Newark, DE/Phoenix, AZ #LI-Hybrid (3 days -onsite and 2 days remote )

Pay Range: $24 - $26 per hour on W2

Job Summary

This role involves meticulously reviewing flagged transactions and alerts to identify potential fraud and protect against financial losses. You will be responsible for verifying suspicious activity through customer contact and initiating necessary dispute claims. Success in this position requires strong analytical skills, adherence to procedures, and the ability to adapt to a dynamic environment.

Key Responsibilities

• Analyze transaction alerts for suspicious patterns.
• Verify potentially fraudulent activity via customer outreach.
• Initiate dispute claims for confirmed fraudulent transactions.
• Document and elevate suspicious activities for further review.
• Implement mitigation steps to minimize financial risk.

Must-Have Skills

• Proficiency in fraud detection techniques.
• Strong problem-solving and decision-making abilities.
• Effective verbal and written communication skills.
• Familiarity with fraud investigations, disputes, and/or fraud exposure.

Industry Experience

Prior experience in banking operations or contact center environment is preferred, along with a foundational understanding of fraud identification and prevention methods.