Fraud Contact Center Specialist – Hybrid (Weekend Remote)

Regions Bank; Hoover (AL); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Volunteer Program

Job summary

Regions Bank is seeking a Contact Center Fraud Representative to respond to customer inquiries or complaints about fraud. The role involves taking calls, determining resolution paths, and coordinating with departments to ensure customer satisfaction.

Training shifts and in-office weekday hours are specified, with some remote weekend coverage. Preferred candidates have a year of customer service experience, strong communication skills, and general knowledge of banking and fraud monitoring.

Qualifications

• High School Diploma or GED.
• Ability to observe on-screen text and images.
• Ability to detect verbal information and communicate verbally using a headset or microphone.
• Ability to operate a keyboard and mouse to type and make on-screen selections.
• Ability to work at a computer for extended periods.

Responsibilities

• Answers calls from customers that are fraud related.
• Determines the best method to resolve problems to ensure customer satisfaction and adherence to company policies.
• Coordinates problem resolution with appropriate departments.
• Informs customers of standard procedures or resolution of problem.
• Works with either close supervision or under clearly defined procedures.

Skills

customer service

multitasking

problem solving

basic computing

banking basics

fraud monitoring

fraud process

verbal communication

written communication

time management

Education

High School Diploma or GED

Job description

Regions Bank is seeking a Contact Center Fraud Representative to respond to customer inquiries or complaints about fraud. The role involves taking calls, determining resolution paths, and coordinating with departments to ensure customer satisfaction.

Training shifts and in-office weekday hours are specified, with some remote weekend coverage. Preferred candidates have a year of customer service experience, strong communication skills, and general knowledge of banking and fraud monitoring.