Remote Client Services & Fraud Solutions Specialist II

Community Bankshares, Inc.; United States; Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Work from home

Remote environment

Benefits package

Job summary

Community Bankshares, Inc. seeks a Client Services & Solutions Specialist II to support the bank’s call center operations virtually. You will respond to client questions and banking inquiries with courtesy and accuracy, while identifying potential fraud and offering simple, effective solutions.

The role emphasizes compliance, effective communication, and the ability to work across multiple banking systems in a virtual environment, with adaptable hours to cover 8am–7pm CT and occasional Saturdays.

Qualifications

• High School education or equivalent required.
• 2+ years banking call center experience preferred.
• Basic knowledge of call center protocol and client servicing.
• Basic level of work experience in a call center environment.

Responsibilities

• Assist with client questions, complaints, and banking inquiries across channels.
• Help prevent fraud and support online banking and bill payment.
• Maintain compliance with bank policies, BSA/OFAC, and privacy requirements.
• Provide courteous, professional service to clients and maintain strong relationships.

Skills

Interpersonal skills

Analytical thinking

Oral & written communication

Digital banking tools instruction

Stress management

Multitasking

Adaptability

MS Excel & Word

Education

High School education or equivalent

Tools

Microsoft Excel

Microsoft Word

Vendor web solutions

Job description

Community Bankshares, Inc. seeks a Client Services & Solutions Specialist II to support the bank’s call center operations virtually. You will respond to client questions and banking inquiries with courtesy and accuracy, while identifying potential fraud and offering simple, effective solutions.

The role emphasizes compliance, effective communication, and the ability to work across multiple banking systems in a virtual environment, with adaptable hours to cover 8am–7pm CT and occasional Saturdays.