Fraud Resolution Agent - Hybrid Customer Support

Regions Bank; Houston (TX); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank is seeking a Contact Center Fraud Representative in Kingwood, TX. The role handles fraud-related customer inquiries, resolves problems, and coordinates with internal teams to ensure customer satisfaction.

Training and remote work details are included, with a schedule that combines in-office and remote shifts depending on business needs. The position requires basic computer skills, the ability to work long hours at a computer, and knowledge of banking and fraud processes.

Qualifications

• High School Diploma or GED required.
• Ability to observe on-screen text and images and communicate verbally.
• Ability to work at a computer for extended periods.

Responsibilities

• Answers calls from customers that are fraud related.
• Determines the best method to resolve problems to ensure customer satisfaction and adherence to company policies.
• Coordinates problem resolution with appropriate departments.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Time management

Basic computer skills

Education

High School Diploma or GED

Job description

Regions Bank is seeking a Contact Center Fraud Representative in Kingwood, TX. The role handles fraud-related customer inquiries, resolves problems, and coordinates with internal teams to ensure customer satisfaction.

Training and remote work details are included, with a schedule that combines in-office and remote shifts depending on business needs. The position requires basic computer skills, the ability to work long hours at a computer, and knowledge of banking and fraud processes.