Fraud & Compliance Performance Manager

Mastercard; Australia Landing (MS); On-site; USD 120,000 - 160,000; Full time

Job summary

Mastercard in the Asia Pacific region is seeking a Manager for High Risk Acquirer Performance to lead fraud and compliance efforts for franchise partners, prevent risk, and drive performance improvements across merchant acquisitions.

The role focuses on designing reports, engaging with customers, delivering consulting engagements, and collaborating with franchise teams to manage high-risk merchants and ensure compliance with global rules.

Qualifications

• Fraud management experience, knowledge in card payments and transaction processing (including authentication and authorization), understanding of scheme rules.
• Experience with acquirers on fraud and merchant compliance with Mastercard standards.
• Experience in selling acquiring risk tools and solutions.

Responsibilities

• Designing internal and external reports that help identify poor performance areas requiring urgent attention.
• Engaging with customers with performance issues (including rule violations).
• Selling and delivering consulting engagements to support acquirer performance optimization (trainings, performance optimization projects, mandatory Franchise Management Program reviews).
• Working with colleagues within Franchise to improve engagements and better manage specialty merchants (e.g., expanding their categories, identifying missing registrations, optimizing revenues).
• Identifying fraud trends and share leads with product teams, customers, banking associations and regulators.

Job description

Mastercard in the Asia Pacific region is seeking a Manager for High Risk Acquirer Performance to lead fraud and compliance efforts for franchise partners, prevent risk, and drive performance improvements across merchant acquisitions.

The role focuses on designing reports, engaging with customers, delivering consulting engagements, and collaborating with franchise teams to manage high-risk merchants and ensure compliance with global rules.