APAC Cardholder Services Program Lead

Mastercard; Australia Landing (MS); On-site; USD 83,000 - 104,000; Full time

Job summary

Mastercard is seeking a Cardholder Services Program Manager to align strategy, drive financial performance, and lead execution across Asia Pacific markets, with a focus on Australia and New Zealand. You will collaborate with cross-functional teams to deliver client value and accelerate business growth.

The role emphasizes strategic roadmaps, market insights, and effective governance to ensure program success while managing risk and profitability across portfolios.

Qualifications

• Bachelor’s degree in business or equivalent work experience.
• 1–3 years related work experience, preferably in Financial Services.
• Experience in product management, product development, and project management desirable.

Responsibilities

• Strategic Planning & Market Development in line with Mastercard priorities.
• Internal Stakeholder Engagement with cross-functional teams.
• Client Relationship Management with key accounts and growth opportunities.
• Program Execution & Operational Excellence ensuring revenue integrity and efficiency.
• Financial Performance & P&L ownership in designated markets and forecasting.

Skills

Communication

Organization

Analytical

Business acumen

Self-motivation

Strategic thinking

Data analytics

Project management

Attention to detail

Independent work

Education

Bachelor's degree in business

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Access

Tableau

Domo

Job description

Mastercard is seeking a Cardholder Services Program Manager to align strategy, drive financial performance, and lead execution across Asia Pacific markets, with a focus on Australia and New Zealand. You will collaborate with cross-functional teams to deliver client value and accelerate business growth.

The role emphasizes strategic roadmaps, market insights, and effective governance to ensure program success while managing risk and profitability across portfolios.