Franchise Onboarding & Partnerships Manager

Mastercard Inc.; Miami (FL); On-site; USD 117,000 - 193,000; Full time

Benefits offered by this job

Health insurance

401k matching

Paid leaves 16 weeks parental leave

Job summary

Mastercard Inc. in Miami seeks a Manager, Franchise Growth & Enablement to oversee Specialty Merchant and Service Provider lifecycle, onboarding and training, and NEP program expansion. You will coordinate with internal teams and customers to ensure compliance and drive regional growth.

The role requires strong knowledge of payment scheme rules, risk management, and experience delivering training on network standards. Travel up to 15% and in-office presence 3 days a week are expected.

Qualifications

• Strong understanding of payment scheme rules.
• Experience in Compliance or Fraud Management.
• Familiarity with regulatory requirements and best practices in the North American market for high-risk merchants.
• Knowledge of acquirer onboarding processes, customer due diligence practices, and controls related to high-risk merchant activity.
• Demonstrated ability to partner with internal teams and external customers to resolve onboarding, compliance, and performance-related issues.
• Experience developing or delivering training materials for internal stakeholders, customers, or partners on payment network standards, program requirements, or operational processes.
• Ability to analyze transaction, registration, and program data to identify compliance gaps, process improvements, and opportunities to improve the customer experience.

Responsibilities

• Manage and oversee Specialty Merchant and Service Provider lifecycle activities including registration, program participation, etc.
• Manage and oversee Network Enablement Partner “NEP” Program including the onboarding and expansion of the program.
• Act as a primary point of contact for everything related to Service Providers, NEPs, Specialty Merchants.
• Deliver comprehensive training sessions for internal and external stakeholders on Specialty Merchants and Payment Facilitator requirements to ensure compliance and operational excellence.
• Monitor ongoing compliance with Mastercard Standards.
• Engage directly with customers to address performance issues, stemming from onboarding requirements.
• Identify opportunities to improve processes, enhance the overall customer experience, and support regional growth objectives.
• Work with internal stakeholders to optimize specialty merchant program (expanding categories, identifying missing registrations, maintaining standards.).

Skills

Risk management

Fraud management

Regulatory compliance

Training delivery

Onboarding processes

Education

Bachelor’s degree

Job description

Mastercard Inc. in Miami seeks a Manager, Franchise Growth & Enablement to oversee Specialty Merchant and Service Provider lifecycle, onboarding and training, and NEP program expansion. You will coordinate with internal teams and customers to ensure compliance and drive regional growth.

The role requires strong knowledge of payment scheme rules, risk management, and experience delivering training on network standards. Travel up to 15% and in-office presence 3 days a week are expected.