Fraud Client Services Rep — 2nd Shift Banking Support

Bank of America; Newark (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

Bank of America is seeking a call center specialist to resolve multi-product fraud-related client requests via calls, chats, or emails. You will provide accurate resolutions, perform account maintenance, and deepen client relationships through digital solutions.

The role requires dependable attendance, strong communication, and the ability to work a 2nd shift (Mon-Fri or Sun-Thurs), with an 11:30am–8:00pm window and 40 hours per week. Training hours run 8:30am–5:00pm, Monday to Friday.

Qualifications

• High school diploma or equivalent required.
• Ability to learn and adapt to new information and technology platforms.
• 1+ years of customer/client service experience, including experience handling difficult client situations.

Responsibilities

• Identifies client needs and recommends solutions when fraud has been identified.
• Records data captured during client interactions accurately.
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis.
• Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy.
• Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls.

Skills

Conflict Management

Customer and Client Focus

Decision Making

Fraud Management

Oral Communications

Active Listening

Attention to Detail

Data Collection and Entry

Issue Management

Problem Solving

Adaptability

Collaboration

Critical Thinking

Influence

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a call center specialist to resolve multi-product fraud-related client requests via calls, chats, or emails. You will provide accurate resolutions, perform account maintenance, and deepen client relationships through digital solutions.

The role requires dependable attendance, strong communication, and the ability to work a 2nd shift (Mon-Fri or Sun-Thurs), with an 11:30am–8:00pm window and 40 hours per week. Training hours run 8:30am–5:00pm, Monday to Friday.