Fraud Client Services Specialist – Banking Support

Bank of America; Newark (DE); On-site; USD 42,000 - 52,000; Full time

Job summary

Bank of America is seeking a fraud resolution professional to handle multi-product client requests via calls, chats, or emails in an inbound contact center. You will maintain accuracy, use logic, multi-task, and deliver solutions that deepen client relationships through digital tools.

Training runs 8:30am-5:00pm, Monday to Friday, with a 2nd shift 11:30am-8:00pm, Tue-Sat or Sun-Thu depending on availability.

Qualifications

• 1+ years of customer service experience, including difficult client situations.
• Experience in banking or financial services is preferred.
• Ability to learn using new information and technology platforms.
• Intermediate level of computer proficiency.

Responsibilities

• Identifies client needs and recommends solutions when fraud is identified.
• Records data captured during client interactions accurately.
• Escalates items requiring risk review or further analysis.
• Reads updates and learning materials on calls and applies them quickly.
• Complies with industry regulations, bank procedures, and controls.

Skills

Conflict Management

Customer Focus

Decision Making

Active Listening

Problem Solving

Attention to Detail

Oral Communications

Data Entry

Fraud Management

Adaptability

Collaboration

Critical Thinking

Education

High School Diploma / GED

Job description

Bank of America is seeking a fraud resolution professional to handle multi-product client requests via calls, chats, or emails in an inbound contact center. You will maintain accuracy, use logic, multi-task, and deliver solutions that deepen client relationships through digital tools.

Training runs 8:30am-5:00pm, Monday to Friday, with a 2nd shift 11:30am-8:00pm, Tue-Sat or Sun-Thu depending on availability.