Fraud Call Center Agent - Bonus Eligible & Growth

Conduent; San Antonio (TX); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Monthly incentive up to $350 after培训

Benefits from day one (medical, dental

Paid time off and holidays

Paid training

Career growth opportunities

Job summary

Conduent is hiring an onsite Fraud Call Center Representative in San Antonio, TX to deliver high-quality customer service in a fast-paced call center. You will handle inbound calls, resolve inquiries, and strive to meet performance goals in a collaborative environment.

The role requires a high school diploma or GED and at least 6 months in call center or customer service, with opportunities for career growth and benefits from day one. Training is provided, with a monthly incentive after training.

Qualifications

• High school diploma or GED required.
• Minimum of 6 months of call center, customer service, or dispatch experience.
• Strong communication and customer service skills.
• Ability to work in a fast-paced call center environment.
• Basic computer skills and ability to navigate multiple systems.
• Reliable attendance and strong work ethic.
• Ability to successfully complete a background check, credit check, and security fingerprinting.

Responsibilities

• Provide professional customer service support via inbound calls.
• Handle high-volume call center interactions efficiently and accurately.
• Resolve customer inquiries, issues, and complaints in a timely manner.
• Maintain accurate records through data entry and system updates.
• Follow company processes, compliance standards, and quality guidelines.
• Meet productivity, attendance, and performance metrics.
• Collaborate with team members to improve customer satisfaction.

Skills

Customer service

Communication

Call center

Education

High school diploma or GED

Tools

CRM software

Multi-system navigation

Job description

Conduent is hiring an onsite Fraud Call Center Representative in San Antonio, TX to deliver high-quality customer service in a fast-paced call center. You will handle inbound calls, resolve inquiries, and strive to meet performance goals in a collaborative environment.

The role requires a high school diploma or GED and at least 6 months in call center or customer service, with opportunities for career growth and benefits from day one. Training is provided, with a monthly incentive after training.