Fraud Specialist

TEKsystems; Universal City (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

TEKsystems is seeking Fraud Service Specialists for a 12-month contract-to-hire, on-site role in San Antonio, TX. The team handles escalated inquiries where fraud is suspected, requiring empathy and calm, clear communication.

You will receive and process real-time inquiries from members, non-members, and internal teams via phone, email, and written channels, including claim status and transaction questions. This is a fully on-site position focused on fraud prevention in a fast-paced environment.

Qualifications

• Prior fraud, banking or related customer support experience.

Responsibilities

• Handle escalated inquiries from members where fraud is likely.
• Receive and process real-time inquiries from members, non-members and internal teams via phone, email and written channels, including claim status and transaction questions.
• Demonstrate empathy and clear communication in difficult conversations with victims of fraud.

Skills

Fraud experience

Banking experience

Customer support

Job description

**ROLE IS FULLY ON SITE - PLEASE ONLY APPLY IF YOU LIVE IN SAN ANTONIO, TX**

Description

Our client is seeking support with bringing on Fraud Service Specialists. These are 12 month contract to hire opportunities. These roles require prior experience working in fraud, banking and/or related customer support roles. These roles will be FULLY ON SITE.

This team is responsible for intaking escalated inquiries from members where fraud is likely to have occurred on their accounts. These can be very difficult conversations as members have been victims of fraud. We need people who can display empathy and help ease the situation.

Receive and process real time solutions to members, non-members, and internal employee case inquiries. Inquiries could include but not be limited to claim status, transaction inquiries and notify members via all communication channels; including inbound/outbound phone calls, electronic and written communication.

High level comprehension