Field Trainer

Extended Stay America; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Extended Stay America is seeking a Training Manager to deliver and reinforce enterprise-wide training for ESA Company Owned and Franchise hotels. You will serve as a subject matter expert, sharing curriculum changes, learning metrics, and resources, while facilitating in person or virtual sessions and representing the ESA brand.

The role requires 2+ years as a trainer in hospitality, strong written and verbal communication, and the ability to manage multiple programs within budget.

Qualifications

• Associate Degree or equivalent in experience.
• 2+ years as a facilitator of enterprise learning programs, preferably in Hotel Operations or service-related industry
• Ability to read and comprehend complex instructions and operate electronic learning systems.
• Proven ability to effectively write, teach and communicate procedures, policies, and standards.
• Demonstrate adult learning training methods across various audience types and group sizes; 1-on-1 to 50+ in-person and virtually.
• Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.
• Strong influence skills and Emotional Intelligence to build effective working relationships.
• Advanced knowledge of Microsoft suite (Outlook, Excel, Teams, PowerPoint, SharePoint, Word)
• Experience with virtual delivery platforms (Zoom, Teams, LMS, Classroom)

Responsibilities

• Deliver enterprise training programs and certifications (in-person or virtual).
• Share updates on learning metrics and curricula updates.
• Reinforce training resources and job aids for performance gaps.
• Support brand ambassadors for Franchise hotels with training needs.
• Maintain SME level knowledge on training programs, processes and systems.
• Manage program planning within ESA policies and budget guidance.
• Communicate proactively and stay up-to-date with processes and communications.
• Perform other duties as needed.

Skills

Adult learning

Training facilitation

Curriculum updates

Written communication

Project management

Emotional intelligence

Microsoft Office

Virtual delivery platforms

Education

Associate degree or equivalent

Tools

LMS

Zoom

Teams

Job description

POSITION PURPOSE AND SUMMARY

The Training Manager is responsible to deliver, reinforce and communicate enterprise-wide training, programming and certifications for ESA Company Owned and Franchise hotels. They are the training subject matter experts, sharing information on changes to enterprise curricula, results of learning metrics/compliance, training resources, and facilitation of in person or virtual training/programming. The Training Manager is also responsible for providing training, on-going support, in person, virtually or other (e.g., communication) to the ESA Company Owned and Franchise community as assigned based on strategy and business needs. They act as representatives and brand ambassadors for ESA during all interactions.

ESSENTIAL JOB FUNCTIONS

• Execute brilliantly as an expert facilitator for Enterprise training programs, demonstrating professional adult learning facilitation skills and techniques. (Virtually and In-Person)
• Working as a subject matter expert, to share updates regarding learning metrics, including required training completion, as well as curriculum updates, scheduled trainings, etc.
• Re-enforce and influence desired behaviors in others, this includes reinforcement of training resources, job aids, self-paced learnings, key take aways from programs, which could be used when there are gaps in performance.
• Act as the ESA brand champion, opening and supporting on-going training needs for Franchise hotels as required based on business needs.
• Be self-motivated to ensure SME level knowledge on all training programs, processes and systems connected to existing or new trainings
• Demonstrate financial acumen regarding all personal travel and coordination of program planning as required, following ESA policies, and remaining within budget.
• Independent proactive approach to communications, preparedness and execution on assigned programs and trainings.
• Remain engaged and up to date on internal team processes and communications
• All other duties as needed or required.

MINIMUM QUALIFICATIONS

• Associate Degree or Equivalent in Experience.
• 2+ years as a facilitator of Enterprise learning programs, preferably in Hotel Operations or service-related industry
• Ability to read and comprehend complex instructions and operate electronic learning systems.
• Proven ability to effectively write, teach and communicate procedures, policies, and standards.
• Demonstrate adult learning training methods across various audience types and group sizes; one on one to large groups of 50+ in-person and virtually.
• Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines. Well-developed planning and organizational skills.
• Strong influence skills and demonstration of Emotional Intelligence to build effective working relationships.
• Advanced knowledge of Microsoft suite (Outlook, Excel, Teams, PowerPoint, SharePoint, Word)
• Experience with virtual delivery platforms (Zoom, Teams, LMS, Classroom)

JOB REQUIREMENTS

• While performing the duties of this job, the employee is frequently required to sit; stand; walk; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, or crouch. The employee must regularly lift and/or move up to 50 pounds.
• Must be able to speak using a lavaliere or microphone when facilitating large in person groups events.
• Must be able to travel using various transportation methods and have a valid driver s license (car, train, plane, bus, taxi/uber)
• Must be able to sit for long periods of time, looking at and working on a computer and phone with the ability to speak, hear and talk to others.

Work Environment

• The noise level in the work environment is usually moderate when traveling to properties or training venues.
• May be exposed to active construction, mechanical work, fumes, strong odors.
• When working from a remote office must maintain a professional environment, including presentation of self at all times

TRAVEL REQUIRMENTS

• The employee is required to travel as necessary, often overnight to fulfill the requirements of the position, and most times travel will span several days including occasional weekend travel.
• Travel estimated between 50% -80% varying month to month, actual time will be based on business needs.