Franchise Tech Systems Expert

WellBiz Brands, Inc.; Denver (CO); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Flexible time off and holiday schedule

Medical, dental, vision, and life ins.

Health Savings Account

Flexible Spending Account

401K match

Monthly allowance for brand purchases

Cell Phone reimbursement

Free Employee Assistance Plan

Job summary

WellBiz Brands, Inc. in Denver seeks a Specialist, Franchise Tech Systems Support to ensure reliable operation of appointment-based POS systems used by franchisees and internal teams.

You will investigate and resolve issues, support openings, transfers, and closures, and contribute to software rollouts and process improvements. This role requires strong problem-solving, clear communication, and attention to detail, with experience in Mindbody or Booker preferred.

Qualifications

• Minimum two years of experience supporting, administering, or troubleshooting business-critical software systems.
• Experience with appointment-based POS systems strongly preferred; Mindbody and Booker highly valued.
• Strong troubleshooting skills and ability to distinguish symptoms from root cause.
• Excellent written communication in tickets, emails, and documentation.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide timely, professional support to franchisees and internal partners through ticketing systems, email, and direct collaboration with operations teams.
• Investigate and troubleshoot software/system issues by gathering relevant details, reviewing available documentation, validating expected versus actual behavior, and identifying potential root cause.
• Coordinate data files or reports to support vendor updates and system changes for openings, transfers, and closures.
• Assist with testing and rollout of new system functionality, platform updates, configuration changes, and operational workflows.
• Maintain a working understanding of POS and business system needs across multiple franchise brands.

Skills

Technical Support

System Troubleshooting

Ticketing Systems

Communication

Tools

Mindbody

Booker

Job description

WellBiz Brands, Inc. in Denver seeks a Specialist, Franchise Tech Systems Support to ensure reliable operation of appointment-based POS systems used by franchisees and internal teams.

You will investigate and resolve issues, support openings, transfers, and closures, and contribute to software rollouts and process improvements. This role requires strong problem-solving, clear communication, and attention to detail, with experience in Mindbody or Booker preferred.