Franchise Tech Programs Lead — CRM & Mindbody Expert

FIT - Functional Inspired Training; Austin (TX); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical Vision Dental

401(k)

Flexible PTO

Casual dress

Fun environment

Job summary

FIT House of Brands seeks a Senior Manager, Franchise Technology Programs to lead our network-facing technology ecosystem and drive high-impact initiatives across Mindbody, CRM platforms, and KPI reporting tools.

You will bridge business strategy and technical execution, coordinating with internal teams, corporate leadership, vendors, and franchise partners to scale systems that empower franchisees and fuel sustainable growth.

Qualifications

• 8+ years in operations, technical PM, or franchise tech systems with at least 5 years in management or senior ownership.
• Deep, expert-level familiarity with Mindbody configurations and multi-site scheduling ecosystems.
• Proven experience architecting and implementing robust CRM ecosystems at scale.
• Proven success leading cross-functional projects across multiple departments.
• Deep understanding of fitness/franchising industry preferred.

Responsibilities

• Mindbody specialist & system maintenance: testing, implementation, ongoing maintenance.
• CRM architecture & implementation: design and rollout of CRM platforms for each brand.

Skills

Mindbody proficiency

CRM planning

Project management

Stakeholder management

Cross-functional leadership

Tools

Mindbody

CRM platforms

Data analytics tools

Job description

FIT House of Brands seeks a Senior Manager, Franchise Technology Programs to lead our network-facing technology ecosystem and drive high-impact initiatives across Mindbody, CRM platforms, and KPI reporting tools.

You will bridge business strategy and technical execution, coordinating with internal teams, corporate leadership, vendors, and franchise partners to scale systems that empower franchisees and fuel sustainable growth.