Franchise Technology Programs Lead — CRM & Mindbody

F45 Training Point Grey; Austin (TX); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical, Vision & Dental

401(k)

Unlimited PTO

Casual dress code

Job summary

FIT House of Brands is seeking a Senior Manager, Franchise Technology Programs to lead our network-wide technology ecosystem, including Mindbody integrations, CRM platforms, BI tooling, and KPI reporting.

You will own end-to-end Mindbody maintenance, CRM architecture, vendor contracts, and cross-functional project delivery, partnering with franchise partners and internal teams to scale systems and enable sustainable growth.

Qualifications

• 8+ years in operations or franchise tech, with at least 5 years in management.
• Deep familiarity with Mindbody configurations and multi-site scheduling.
• Proven experience architecting and implementing robust CRM ecosystems at scale.
• Proven success leading cross-functional projects across corporate departments.

Responsibilities

• Maintain Mindbody testing, implementation, and ongoing maintenance.
• Lead CRM design, development, and rollout for FIT House of Brands.
• Oversee beta tests and pilots for CRM features before deployment.
• Identify and implement technologies to optimize studio workflows and data integrity.
• Manage vendor performance framework and contracts from discovery to execution.

Skills

Mindbody expertise

CRM architecture

Vendor management

Cross-functional leadership

Tools

Mindbody

Job description

FIT House of Brands is seeking a Senior Manager, Franchise Technology Programs to lead our network-wide technology ecosystem, including Mindbody integrations, CRM platforms, BI tooling, and KPI reporting.

You will own end-to-end Mindbody maintenance, CRM architecture, vendor contracts, and cross-functional project delivery, partnering with franchise partners and internal teams to scale systems and enable sustainable growth.