MIS Systems & QuickBooks Support Specialist

Alliance Franchise Brands; Plymouth (MI); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work schedule

In-office 2 days per week

Job summary

Alliance Franchise Brands LLC is seeking a Business Information Systems Support Specialist to ensure smooth operation of MIS platforms used by Franchise Members and internal teams. The role focuses on technical assistance, training, and process optimization across CoreBridge, Printer's Plan and PrintSmith Vision.

You will also support QuickBooks configurations, workflow integration, and documentation to improve data accuracy and efficiency.

Qualifications

• Bachelor's degree in information systems, computer science, or related field, or 3+ years of equivalent work experience.
• Proven experience in MIS support, technical troubleshooting, or related roles.
• Familiarity with database management, CRM systems, and workflow tools.
• Proficient in Microsoft Office.

Responsibilities

• Provide technical support for MIS platforms (CoreBridge, Printer's Plan and PrintSmith Vision) including troubleshooting system issues.
• Monitor system performance and apply timely updates and patches.
• Collaborate with vendor partners or IT teams for advanced fixes or enhancements.
• Provide training and transition assistance to new Franchise Members.
• Create and maintain documentation, training materials, job aids, and troubleshooting guides for MIS platforms and QuickBooks integrations.

Skills

Analytical thinking

Problem-solving

Communication skills

Training & documentation

End-user support

Team collaboration

Education

Bachelor's degree in information systems / CS

3+ years MIS support experience

Tools

CoreBridge

PrintSmith Vision

Printers Plan

Plan Prophet

QuickBooks

Job description

Alliance Franchise Brands LLC is seeking a Business Information Systems Support Specialist to ensure smooth operation of MIS platforms used by Franchise Members and internal teams. The role focuses on technical assistance, training, and process optimization across CoreBridge, Printer's Plan and PrintSmith Vision.

You will also support QuickBooks configurations, workflow integration, and documentation to improve data accuracy and efficiency.