Franchise Relations & Operations Specialist

City Lifestyle; Kansas City (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

City Lifestyle, a luxury publishing company based in downtown Kansas City, is seeking a polished Business Relations Specialist to serve as a trusted point of contact for our nationwide network of magazine owners.

This full-time onsite role focuses on building relationships, resolving issues, coordinating across departments, and guiding entrepreneurs through contracts, billing, editorial, production, printing and distribution.

Qualifications

• Strong communication with business owners and professionals.
• Experience in account management or client relations.
• Familiarity with franchise support and media/publishing.
• Ability to navigate contracts, billing, and account administration.
• Degree in Communications or related field is a plus.

Responsibilities

• Build relationships with magazine business owners and provide responsive support.
• Own issues from start to finish, coordinating with internal teams.
• Assist with advertising contracts, billing, and account management.
• Help owners navigate company systems and understand processes.
• Manage account updates, contract changes, and payment requests.
• Identify recurring challenges and suggest process improvements.
• Coordinate with internal departments to ensure consistent support.

Skills

Communication

Relationship building

Problem solving

Organizational skills

Proactive mindset

Tech-savvy

Education

Communications degree

Tools

CRM platforms

Contracts

Billing systems

Job description

City Lifestyle, a luxury publishing company based in downtown Kansas City, is seeking a polished Business Relations Specialist to serve as a trusted point of contact for our nationwide network of magazine owners.

This full-time onsite role focuses on building relationships, resolving issues, coordinating across departments, and guiding entrepreneurs through contracts, billing, editorial, production, printing and distribution.