Director, Franchise Operations - Denver, CO

Wyndham Hotels & Resorts

Denver (CO)

Remote

USD 95,000 - 115,000

Full time

14 days+

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Benefits offered by this job

Health insurance

401(k) with generous match

Vacation time

Paid holidays

Job summary

A leading hotel franchising company is seeking a Director of Franchise Operations to enhance revenue and improve relationships with hotel owners. The successful candidate will oversee operations, drive growth, and ensure customer satisfaction across a portfolio of hotels. Previous management experience in the hospitality industry is required, along with strong analytical and communication skills. This full-time position involves extensive travel and flexible work arrangements.

Qualifications

6 to 8 years of progressive experience in a hotel as GM or a related field required.
Multi-property experience.
Leadership experience.

Responsibilities

Lead effort to expand revenue generation opportunities.
Accountable for maintaining and building relationships with franchisees.
Understand market conditions impacting hotel operations.

Skills

Analytical skills

Influencing skills

Communication skills

Conflict management

Education

4 year college degree

Job description

Director, Franchise Operations - Denver, CO

Join to apply for the Director, Franchise Operations - Denver, CO role at Wyndham Hotels & Resorts

Director, Franchise Operations - Denver, CO

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Join to apply for the Director, Franchise Operations - Denver, CO role at Wyndham Hotels & Resorts

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

Job description:

Why Wyndham?

The Role

The primary responsibility of Director of Franchise Operations is to live and exhibit our “Owners First” culture. DFO should become a conduit between owners/properties and WHR teams, create value proposition and drive revenue through engagement in WHR programs and services that yield top line revenue (i.e. Revenue Management Services, Remote Sales, GSO, Signature Reservations). DFO should also advise on the operational excellence to improve the bottom line for the owners and properties.

What you'll do

Lead WHR effort to expand revenue generation opportunities, drive growth and performance (RPI) while improving quality performance and increasing customer satisfaction (Net Promoter, OSAT) for a portfolio of hotels.
Accountable for maintaining and building relationships with franchisees and resolving complex challenges.
Make decisions that have a direct impact on financial goals and operations.
Understand market conditions impacting hotel operations and performance with the ability to identify, recommend and influence revenue generating opportunities.
Influence and inspire franchisee to engage in the brand and WHR initiatives.
Recommend improvement actions that will drive guest reviews of quality and guest satisfaction.
Drive Wyndham Rewards loyalty program and identify key opportunities for the hotels to increase participation and engagement in the program.
Continuously learn new initiatives and stay current with industry trends and transfer this knowledge to the franchisees to enhance our value proposition.
Train and mentor other field team members as needed.
Cultivate effective relationships with franchisees, general managers, WHR associates and acting as a champion for WHR culture.
Position entails exposure to interior and exterior hotel property environments inclusive of the multilevel properties, inclement weather (i.e. stairs, onsite restaurants, pool and exercise facilities, etc.).
Seamless continuation of work while traveling on company business (i.e. conduct work using mobile devices, from hotels, while at trade shows, and/or across varying time zones when necessary).
90 % travel with flexible work schedule.
Work under pressure with extended hours/days when required, in order to meet deadlines.
Must be able to independently prioritize and schedule multiple responsibilities.
This position requires the ability to stand and be on your feet for approximately 50% of the day.
This position requires the ability to sit and drive long distances for approximately 75% of the week.
Qualified candidates must be able to lift a minimum of 10 lbs and the ability to bend, twist, squat, push/pull while inspecting properties.
Excellent verbal and written communication skills required to effectively present material to various audiences.

You'll be successful if you have

Proficient at analyzing and organizing data consistently to execute meaningful messages during franchisee onsite and virtual visits to deliver region strategies.
Proficient influencing skills to achieve operational results and owner engagement.
Fluent understanding of existing WHR tools & resources and able to leverage them for the benefit of the hotel/owner.
Builds on existing internal relationships and trust & provides feedback/solutions to leadership on hotel/owner needs & challenges.
Fluent in ability to manage conflict and difficult conversations.
Expert in independently prioritizing, organizing and managing time effectively.
Excellent verbal and written communication skills required to effectively present material to various audiences.

Required Qualifications/Experience

4 year college degree.
6 to 8 years of progressive experience in a hotel as GM or a related field required, preferably, property and corporate management experience.
Multi-property experience.
Industry certifications.
Leadership experience.
3-5 years of Wyndham Operations experience is preferred.

Company Overview

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.

Job Location: Remote in the United States,Remote,Remote,Remote00000
Employment Status: Full-time

Compensation & Benefits

For U.S. based positions only, the expected pay range for this position is $95k-115kannually.

Wyndham Hotels & Resorts carefully considers a wide range of factors when determining compensation such as work location, background, experience, and performance. Compensation decisions are dependent on the facts and circumstances of each case.

In addition to the base pay, this role is eligible to receive an incentive payment pursuant to the Annual Incentive Plan,subject to the terms of the Plan.

Wyndham Hotels & Resorts is committed to attracting, motivating, and retaining talented team members who align with our company’s core values. We are proud to reward our full-time team members with comprehensive benefit programs and resources which include:

Health insurance with HSA and FSA options
Dental insurance
Vision insurance
Life/AD&D insurance
Short- and Long-Term Disability coverage
401(k) with generous company match
Vacation time- Accrue1.6667hours of paid vacation per week
Paid holidays- 11 Core Scheduled Paid Holidays with potential additional paid days off as business operations and the calendar permit (e.g. in 2025, there is an additional 8 days of paid company closure).
Paid sick leave accrued as state and local laws require
Additional paid time off in the form of one volunteer day, bereavement time, as well as jury duty time.

Participation in any of the benefit plans and programs made available to team members is subject to satisfaction of eligibility requirements. More information can be found on Our BenefitsPage. Wyndham Hotels & Resorts reserves the right to amend or terminate any benefit plan or program at any time in accordance with applicable law.

We are accepting applications for this position through10/01/2025.

Seniority level