Franchise Operations Leader — Multi-Unit Growth

Leap Brands; Hawaii; On-site; USD 120,000 - 180,000; Full time

Job summary

Leap Brands in Hawaii seeks a Director of Operations to lead the franchise and company-owned units within an assigned territory. The role focuses on building strong franchise relationships, driving operational consistency, and improving unit profitability to support strategic growth.

The ideal candidate has multi-unit restaurant leadership experience, proven influence with operators, and a track record of expanding sales and executing scalable initiatives across markets.

Qualifications

• 7+ years of progressive multi-unit leadership experience in the QSR, fast-casual, or franchise restaurant industry.
• Strong background in franchise operations management, preferably supporting multiple owners across a region or national territory.
• Proven success in improving sales, profitability, and operational execution at scale.
• Exceptional relationship-building, coaching, and influencing skills.
• Solid understanding of restaurant P&L, KPIs, and financial drivers.
• Experience supporting large-scale openings, market launches, and growth initiatives.
• Ability to travel.
• Bachelor’s degree in Business, Hospitality, or related field preferred.

Responsibilities

• Lead operational success of franchise and company-owned units within the assigned territory.
• Build and maintain strong relationships with franchise partners and operators.
• Drive consistency in operations to improve unit profitability across the portfolio.
• Develop and mentor regional teams and operations leaders.
• Support strategic growth initiatives through market analysis and execution.

Skills

Franchise operations management

Relationship-building

Coaching

Influencing

Financial acumen

Education

Bachelor’s degree in Business, Hospitality, or related field

Job description

Leap Brands in Hawaii seeks a Director of Operations to lead the franchise and company-owned units within an assigned territory. The role focuses on building strong franchise relationships, driving operational consistency, and improving unit profitability to support strategic growth.

The ideal candidate has multi-unit restaurant leadership experience, proven influence with operators, and a track record of expanding sales and executing scalable initiatives across markets.