Franchise Operations Leader: Scale Profit & Guest Experience

Leap Brands; California; On-site; USD 200,000 - 320,000; Full time

Job summary

Leap Brands is seeking a results-driven Vice President of Operations to lead performance across a growing restaurant franchise system. You will drive franchisee success, improve unit economics, and build infrastructure to support expansion.

The ideal candidate has deep franchising experience, strong multi-unit operations expertise, and a proven ability to influence franchise partners while maintaining high standards.

Qualifications

• Bachelor's degree required or preferred in Business Administration, Hospitality Management, or related field.
• 10+ years of progressive leadership experience in the restaurant industry with multi-unit responsibility.
• 5+ years in leading franchise operations or equivalent in a restaurant franchisor.
• Proven success leading operations across geographically dispersed, multi-unit system.
• Strong understanding of restaurant P&L, franchise economics, and profitability drivers.
• Demonstrated success in improving sales performance, margins, guest satisfaction, and franchisee engagement.
• Experience leading field operations teams, including franchise consultants and regional leaders.
• Ability to influence independent franchise owners without direct control.
• Willingness to travel regularly to franchise locations and corporate meetings.

Responsibilities

• Lead operational strategy and execution across the franchise system.
• Drive improvements in restaurant-level sales, profitability, guest satisfaction, and efficiency.
• Establish KPI tracking: same-store sales, labor, food costs, throughput, guest experience, profitability.
• Partner with franchise owners and multi-unit operators to identify opportunities and implement improvements.
• Develop standards and accountability systems for consistent execution across locations.
• Identify underperforming locations and collaborate on turnaround plans.
• Ensure franchisees have tools and support to operate successfully.
• Build and lead the franchise operations support team.

Skills

Executive leadership

Relationship building

Analytical skills

Franchise operations

Multi-unit operations

Travel readiness

Education

Bachelor's degree in Business Administration, Hospitality Management, or related field

Job description

Leap Brands is seeking a results-driven Vice President of Operations to lead performance across a growing restaurant franchise system. You will drive franchisee success, improve unit economics, and build infrastructure to support expansion.

The ideal candidate has deep franchising experience, strong multi-unit operations expertise, and a proven ability to influence franchise partners while maintaining high standards.