Franchise Operations Director — Openings & SOPs

Goodwin Recruiting; Goodyear (AZ); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Bonus eligibility

Comprehensive healthcare

401(k) with company match

Paid time off

Job summary

Goodwin Recruiting is seeking a Director of Operations focused on Benefits and Compensation, with a proven track record in multi-unit restaurant operations and franchise launches. You will drive SOPs, training materials, and playbooks while aligning COGS and labor to scalable growth.

The role emphasizes on-site leadership during launches, documentation discipline, and the ability to travel to franchise locations to ensure operating excellence from day one.

Qualifications

• 7+ years of multi-unit restaurant operations experience (fast-casual or QSR preferred).
• Proven track record of new restaurant openings and franchise support.
• Experience building or refining SOPs, training programs, and playbooks.
• Strong understanding of food cost management, labor optimization, and unit-level profitability.
• Ability to travel extensively during franchise launch phase.
• Bachelor's degree preferred but not required with equivalent experience.

Responsibilities

• Conduct comprehensive review of FOH and BOH operations to identify gaps for scalable replication.
• Develop and finalize the operations manual, training materials, SOPs, and systems to serve as the franchise blueprint.
• Dial in portioning, cooking methods, COGS controls, and operational details to create a plug-and-play model.
• Oversee launch of new franchise and corporate locations, ensuring operational excellence from day one.
• Recruit, develop, and deploy a team of traveling trainers to support franchisee locations.
• Collaborate with culinary director on menu execution and procurement partners to maintain cost discipline.

Skills

Multi-unit ops

Franchise support

SOP development

Training programs

Food cost mgmt

Labor optimization

Travel readiness

P&L management

Education

Bachelor's degree (preferred)

Job description

Goodwin Recruiting is seeking a Director of Operations focused on Benefits and Compensation, with a proven track record in multi-unit restaurant operations and franchise launches. You will drive SOPs, training materials, and playbooks while aligning COGS and labor to scalable growth.

The role emphasizes on-site leadership during launches, documentation discipline, and the ability to travel to franchise locations to ensure operating excellence from day one.