Director of Operations - FDC

Leap Brands; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Leap Brands seeks a Director of Operations to lead multi-unit restaurant operations across an assigned territory. The role emphasizes building franchise relationships, driving consistency, and improving unit-level profitability to support strategic growth initiatives.

The ideal candidate has extensive multi-unit restaurant leadership experience, excels at influencing operators, and can travel as needed to support openings and expansions. Join a growth-focused, relationship-driven organization.

Qualifications

• 7+ years of progressive multi-unit leadership in the QSR/fast-casual or franchise restaurant sector.
• Strong background in franchise operations management across a regional or national footprint.
• Proven success in improving sales, profitability and operational execution at scale.
• Exceptional relationship-building, coaching and influencing capabilities.
• Solid understanding of restaurant P&L, KPIs and financial drivers.
• Experience supporting large-scale openings and market launches.
• Willingness and ability to travel.

Responsibilities

• Operational Leadership: guide multi-unit operations to ensure consistency and excellence.
• Franchise Partner Support: collaborate with owners to optimize performance and support growth.
• Financial Performance: monitor KPIs and drive profitability improvements across units.
• Team Development: coach and develop regional leaders and onsite teams.
• Strategic Growth Initiatives: partner on expansion plans and market development.

Skills

Relationship-building

Coaching

Influencing

P&L & KPIs

Travel readiness

Education

Bachelor's degree in Business/Hospitality or related field

Job description

Position Summary:

The Director of Operations is responsible for leading the operational success of franchise and/or company-owned units within an assigned territory. This role is highly focused on building strong franchise relationships, driving operational consistency, improving unit-level profitability, and supporting strategic growth initiatives. The ideal candidate is a results-driven leader with deep multi-unit restaurant experience and a proven ability to influence and inspire operators.

Key Responsibilities:

• Operational Leadership:

• Franchise Partner Support:

• Financial Performance:

• Team Development:

• Strategic Growth Initiatives:

Qualifications:

• 7+ years of progressive multi-unit leadership experience in the QSR, fast-casual, or franchise restaurant industry.

• Strong background in franchise operations management, preferably supporting multiple owners across a region or national territory.

• Proven success in improving sales, profitability, and operational execution at scale.

• Exceptional relationship-building, coaching, and influencing skills.

• Solid understanding of restaurant P&L, KPIs, and financial drivers.

• Experience supporting large-scale openings, market launches, and growth initiatives.

• Ability to travel

• Bachelor's degree in Business, Hospitality, or related field preferred.