Director of Operations

Goodwin Recruiting; Goodyear (AZ); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Bonus eligibility

Comprehensive healthcare

401(k) with company match

Paid time off

Job summary

Goodwin Recruiting is seeking a Director of Operations focused on Benefits and Compensation, with a proven track record in multi-unit restaurant operations and franchise launches. You will drive SOPs, training materials, and playbooks while aligning COGS and labor to scalable growth.

The role emphasizes on-site leadership during launches, documentation discipline, and the ability to travel to franchise locations to ensure operating excellence from day one.

Qualifications

• 7+ years of multi-unit restaurant operations experience (fast-casual or QSR preferred).
• Proven track record of new restaurant openings and franchise support.
• Experience building or refining SOPs, training programs, and playbooks.
• Strong understanding of food cost management, labor optimization, and unit-level profitability.
• Ability to travel extensively during franchise launch phase.
• Bachelor's degree preferred but not required with equivalent experience.

Responsibilities

• Conduct comprehensive review of FOH and BOH operations to identify gaps for scalable replication.
• Develop and finalize the operations manual, training materials, SOPs, and systems to serve as the franchise blueprint.
• Dial in portioning, cooking methods, COGS controls, and operational details to create a plug-and-play model.
• Oversee launch of new franchise and corporate locations, ensuring operational excellence from day one.
• Recruit, develop, and deploy a team of traveling trainers to support franchisee locations.
• Collaborate with culinary director on menu execution and procurement partners to maintain cost discipline.

Skills

Multi-unit ops

Franchise support

SOP development

Training programs

Food cost mgmt

Labor optimization

Travel readiness

P&L management

Education

Bachelor's degree (preferred)

Job description

Director of Operations – Benefits and Compensation

• Competitive salary with bonus eligibility
• Comprehensive healthcare
• 401(k) retirement plan with company match
• Paid time off

Director of Operations – Requirements & Qualifications

• 7+ years of multi-unit restaurant operations experience (Fast-casual or QSR preferred)
• Proven track record of new restaurant openings and franchise support
• Experience building or refining SOPs, training programs, and operational playbooks
• Strong understanding of food cost management, labor optimization, and unit-level profitability
• Ability to travel extensively during franchise launch phase
• - Bachelor's degree preferred but not required with equivalent experience

Director of Operations - Responsibilities

• Conduct comprehensive review of all FOH and BOH operations to identify gaps preventing scalable replication
• Develop and finalize the operations manual, training materials, SOPs, and systems to serve as the franchise blueprint
• Dial in portioning, cooking methods, COGS controls, and operational details to create a plug-and-play model
• Oversee launch of new franchise and corporate locations, ensuring operational excellence from day one
• Recruit, develop, and deploy a team of traveling trainers to support franchisee locations
• Collaborate with culinary director on menu execution and procurement partners to maintain cost discipline

Director of Operations – Preferred Background & Skills

• Comfortable embedding at a location for weeks to get operations right before moving to the next opening
• Obsessive about documentation, standardization, and replicability — you understand inconsistent SOPs kill brands at scale
• Financially fluent — comfortable managing store-level P&Ls, EBITDA targets, and COGS benchmarks
• Stable track record

JOB ID: 181487#post

Tina Ludwig